As a Senior Associate in our Internal Compliance Audit Team, you will play a pivotal role in ensuring that multiple teams and departments consistently meet our rigorous work standards under strict deadlines. You will perform comprehensive evaluations of team tasks and deliverables, assessing them against established benchmarks and delivering detailed analyses to senior management. In this role, you'll scrutinize the accuracy and clarity of client communications, identify errors and inconsistencies that may impact effectiveness and client retention, and investigate client complaints to uncover underlying issues. Utilizing robust root cause analysis, you'll track recurring issues and collaborate with relevant managers on a monthly basis to develop sustainable, long-term solutions, while also recommending process enhancements as needed. Your findings will be documented in detailed audit reports outlining actionable recommendations and corrective plans.
KEY RESPONSIBILITIES:
- Perform comprehensive evaluations of tasks carried out by multiple teams and departments, ensuring compliance with established work standards under strict deadlines.
- Assess team deliverables against established benchmarks and deliver comprehensive analyses of team performance to senior management.
- Evaluate the accuracy, clarity, and quality of the work done by the teams against established guidelines.
- Identify errors and inconsistencies that could affect effectiveness and client retention.
- Investigate client complaints to determine underlying causes.
- Perform comprehensive root cause analysis to track down and document the origins of recurring issues.
- Engage with relevant managers on a monthly basis to discuss audit findings and develop sustainable, long-term solutions.
- As and when needed, document process enhancements to existing standards and present it to senior management.
- Prepare detailed audit reports outlining findings, recommendations, and corrective action plans.
- Identify teams or employees who are not meeting established standards and recommend appropriate corrective actions to Human Resources and the respective team managers.
- Communicate candidly with managers, and employees, but exercise tact to prevent unnecessary internal friction when addressing mistakes.
SKILLS, QUALIFICATIONS AND EXPERIENCE:
- Demonstrated ability to analyze tasks and client communications (written and in voice) with exceptional attention to detail.
- Experience in root cause analysis and developing actionable, permanent solutions.
- Strong understanding of online marketing-related activities, client communication, and website creation.
- Communication: Excellent written and verbal communication skills in English, with the ability to clearly articulate audit findings, process changes, etc.
- Experience in Administration, Quality Management, or Internal Team Auditing is required.
WORK HOURS AND REQUIREMENTS:
- You must cover 8 hours per work day and cover 40 hours per standard work week (Monday to Friday)
- You will be required to cover 8 hours anytime between 6:30 AM and 11:30 PM (Sri Lanka Standard Time) Monday to Friday.
- You must define your work schedule ahead of time within the above time frame and adhere to it without fail.
- You can not work on weekends.
- While employed with Bizycorp, you must have a calm and quiet work environment, a dedicated device (desktop or laptop), and a headset (with microphone) to conduct your work.
- You can not use a tablet or mobile to carry out tasks.
- A high-speed and stable internet connection is sufficient to have a stable video meeting via Zoom
- Your work device must have Zoom, Chrome and Firefox, Slack, Anti-Virus Software, and a Mail Client (Outlook, Thunderbird, Mac Mail, etc.) pre-installed. If hired, the company will require you to install other software as and when required.
- You can not be employed for another company while employed under Bizycorp.
BENEFITS:
- WFH - Work from the comfort of your own home.
- EPF/ETF - Each employee would be enrolled in the EPF/ ETF as per the Sri Lankan labor law
- Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act.
- Monthly remuneration - Starting from: 110,000 - 132,500 LKR (Inclusive of Basic + Fixed allowances).
- You will be eligible for a probation confirmation increment after 06 months. (Conditions apply).
- Confirmed employees will be subjected to performance reviews and possible increments every 12 months. (Conditions apply).
- Paid Leave, Training & Certification programs, Annual Rewards (Based on company growth and individual performance - Conditions Apply), Overtime compensation programs plus many more…
- Exposure to international clients and opportunities for growth and knowledge in the various fields related to online marketing.
- You will be part of a diverse team of 250+ employees who come from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. However, we are committed to providing guidance to all hired employees when such changes are implemented.
Bizycorp is proud to be an equal-opportunity employer. All qualified candidates who meet the requirements will be considered for employment regardless of race, color, religion, sex, national origin, or disability.
See what other employees have to say about Bizycorp: View
