Supports operational excellence initiatives by standardizing SOPs, refining operational frameworks, analyzing performance data, coordinating improvement projects, researching best practices, testing digital tools, and preparing reports, presentations, and training materials for internal stakeholders.
About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.
Job Description
Job Responsibilities:
- Assist in reviewing, updating, and standardising Standard Operating Procedures (SOPs) across brands.
- Support the development and refinement of operational frameworks (e.g., Pre-Opening, POP Review, Service & Product Review).
- Conduct data analysis and generate insights for operational dashboards and performance reports.
- Help coordinate global improvement projects, including sustainability, quality assurance, and digital transformation initiatives.
- Participate in research, benchmarking, and identifying best practices across hospitality and service industries.
- Support the documentation and testing of digital tools (e.g., Pre-Opening Software, Audit Software, SOP chatbot).
- Prepare presentations, reports, and training materials for internal stakeholders.
- Other ad-hoc duties as assigned by supervisor.
Job Requirements:
- Currently pursuing a degree in Business, Hospitality, Operations Management, Facilities Management, Food & Beverage Management, or related disciplines.
- Strong analytical and organisational skills with an eye for detail.
- Able to work independently and multitask.
- Curious, proactive, and eager to learn about operational excellence and global hospitality operations.
- Proficiency in Microsoft Office (especially Excel and PowerPoint); experience with Power BI, Tableau, or process mapping tools is a plus.
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
CapitaLand Singapore, Singapore, SGP Office
Singapore, Singapore
Similar Jobs
Artificial Intelligence • Productivity • Sales • Software
Lead customer AI transformation and implementation engagements using monday.com. Design workflows, relational data structures, automations, agents, reporting, and lightweight integrations. Advise stakeholders on business process improvements, deliver training and demos, manage project plans, document solutions, and ensure adoption. Collaborate with internal teams and partners, represent customer needs, and contribute reusable implementation assets and thought leadership.
Top Skills:
Agentic AiGenerative AiGraphQLMake.ComMcpMonday AiMonday.ComZapier
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Generate and qualify high-quality opportunities within Singapore mid-market accounts through strategic, account-based outbound prospecting. Research target businesses, identify pain points and trigger events, engage multiple senior stakeholders, and personalize outreach across channels. Partner with Account Executives on account plans, stakeholder mapping, opportunity qualification, and handoffs. Maintain accurate Salesforce records, refine outbound strategies, and contribute to scalable sales best practices.
Top Skills:
LinkedInSalesforce
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Own full sales cycle for venture-backed startups in Singapore: source prospects, close deals, onboard customers, and grow accounts. Translate Airwallexs AI finance (AgentOS) into concrete use cases, run demos/discovery, build VC partnerships, seed customer stories, and represent the company at community events.
Top Skills:
Agentic WorkflowsAgentosAi AgentsClaudeCursorSalesforce
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
