Intern, IT (Cloud & Platform)

Summary

Job Description

Responsibilities

AI‑Driven Automation & Tooling

• Optimizing Cloud operations on GCP, service visualization using Grafana

• Detect anomalies in performance and security‑relevant metrics and logs using AI

• Design and prototype scripts, bots or workflows to automate remediation

Reliability, Security & Observability

• Help build and improve dashboards, alerts and health checks for network and EUC services

• Contribute to defining and tracking Service Level Indicator (SLIs)/ Service Level Objective (SLOs), including service availability, latency, change/fulfilment times, security‑related indicators (e.g. patch compliance, endpoint health, failed logins, basic vulnerability/Ticket ageing)

User Experience, Security & Fulfilment Lead Time

• Analyze end‑to‑end workflows for cloud resources (including secure baselines and access controls), Network changes (including firewall/DNS), End User Computing (EUC) requests (e.g. laptops, software, MDM, VPN & etc.)

• Identify bottlenecks and propose automation or process improvements to shorten fulfilment lead times while maintaining service quality

Requirements

• Familiarity with cloud fundamentals (IaaS, PaaS, containers) and basic networking concepts.

• Experience with at least one programming/scripting language (e.g. Python, Java, or Shell).

• Exposure to cloud platforms (GCP or Azure) – even via school projects.

• Basic understanding of monitoring/observability tools (e.g. Prometheus, Grafana, CloudWatch, Loki etc.).

• Interest in Site Reliability Engineering (SRE) / DevOps / Platform Engineering and AI‑assisted automation.

• Strong analytical skills and a systematic approach to troubleshooting.