Support the development and maintenance of the Franchise Portal, assist with the AI Chatbot project, and prepare franchise content while coordinating with global teams.
About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
Job Description
Job Responsibilities:
- Continuous development of the Franchise toolkit,
- Following up with and integrating the toolkits from various functional departments to ensure that they are seamless and tailored to franchisees.
- For China and Global, curation and content organisation to optimise user experience, development of new sites for new brands
- Maintenance and update of the Franchise Portal site
- Ensuring the resources from functional departments in the portal, such as franchise manuals and user guides are up-to-date.
- Maintaining list of users and user access controls
- Monitoring user feedback on the portal and implementing initiatives to improve user experience and navigation
- Assist in driving AI Chatbot project on portal including doing testing and providing feedback and direction for the project
- Communication and implementation/ test bedding of new initiatives with global country teams, especially China and Europe
- Curation and preparation of content for franchisees in the learning management system
- Assist in implementation of new franchise audit and audit system globally and tracking of audit results and follow ups
- Prepare system/template for regular review of franchisee performance
- Research on competitor franchise offerings, market practices and trends
Job Requirements:
- Currently pursuing a diploma/degree in Business, Business IT, Communications, IT, Real Estate, Hospitality or Technology related field of study.
- Proficient in MS Office Suite (Word, PowerPoint, Excel) and SharePoint.
- Detail-oriented and meticulous individual with strong written and verbal communications skills.
- Willingness and curiosity to learn new skills/systems.
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
Top Skills
Ms Office Suite
Sharepoint
CapitaLand Singapore Office
168 Robinson Road, Capital Tower, Singapore, ,, Singapore, 068912
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