Supports global franchise strategy and planning through franchise toolkit development, portal maintenance, content curation, user access management, AI chatbot testing, audit system implementation, performance tracking, and competitor research. Coordinates initiatives with country teams across China, Europe, and other global markets, while helping improve franchisee learning resources and portal user experience.
About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.
Job Description
Job Responsibilities:
- Continuous development of the Franchise toolkit
- Following up with and integrating the toolkits from various functional departments to ensure that they are seamless and tailored to franchisees.
- For China and Global, curation and content organisation to optimise user experience, development of new sites for new brands.
- Maintenance and update of the Franchise Portal site
- Ensuring the resources from functional departments in the portal, such as franchise manuals and user guides, are up to date.
- Maintaining list of users and user access controls.
- Monitoring user feedback on the portal and implementing initiatives to improve user experience and navigation.
- Assist in driving AI Chatbot project on portal including doing testing and providing feedback and direction for the project.
- Communication and implementation/ test bedding of new initiatives with global country teams, especially China and Europe.
- Curation and preparation of content for franchisees in the learning management system.
- Assist in implementation of new franchise audit and audit system globally and tracking audit results and follow ups.
- Prepare system/template for regular review of franchisee performance.
- Research on competitor franchise offerings, market practices and trends.
Job Requirements:
- Currently pursuing a degree in IT, Computer Engineering, Computer Science, Business, Business Analytics, Real Estate, or Hospitality.
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).
- Able to multi-task and deliver work on time and accurately.
- Detail-oriented and meticulous individual with strong written and verbal communications skills.
- IT background/ tech-savvy preferred.
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
CapitaLand Singapore, Singapore, SGP Office
Singapore, Singapore
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