Supports global franchise strategy and planning through franchise toolkit development, portal maintenance, content curation, user access management, AI chatbot testing, audit system implementation, performance tracking, and competitor research. Coordinates initiatives with country teams across China, Europe, and other global markets, while helping improve franchisee learning resources and portal user experience.
About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.
Job Description
Job Responsibilities:
- Continuous development of the Franchise toolkit
- Following up with and integrating the toolkits from various functional departments to ensure that they are seamless and tailored to franchisees.
- For China and Global, curation and content organisation to optimise user experience, development of new sites for new brands.
- Maintenance and update of the Franchise Portal site
- Ensuring the resources from functional departments in the portal, such as franchise manuals and user guides, are up to date.
- Maintaining list of users and user access controls.
- Monitoring user feedback on the portal and implementing initiatives to improve user experience and navigation.
- Assist in driving AI Chatbot project on portal including doing testing and providing feedback and direction for the project.
- Communication and implementation/ test bedding of new initiatives with global country teams, especially China and Europe.
- Curation and preparation of content for franchisees in the learning management system.
- Assist in implementation of new franchise audit and audit system globally and tracking audit results and follow ups.
- Prepare system/template for regular review of franchisee performance.
- Research on competitor franchise offerings, market practices and trends.
Job Requirements:
- Currently pursuing a degree in IT, Computer Engineering, Computer Science, Business, Business Analytics, Real Estate, or Hospitality.
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).
- Able to multi-task and deliver work on time and accurately.
- Detail-oriented and meticulous individual with strong written and verbal communications skills.
- IT background/ tech-savvy preferred.
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
CapitaLand Singapore, Singapore, SGP Office
Singapore, Singapore
Similar Jobs
Artificial Intelligence • Productivity • Sales • Software
Lead customer AI transformation and implementation engagements using monday.com. Design workflows, relational data structures, automations, agents, reporting, and lightweight integrations. Advise stakeholders on business process improvements, deliver training and demos, manage project plans, document solutions, and ensure adoption. Collaborate with internal teams and partners, represent customer needs, and contribute reusable implementation assets and thought leadership.
Top Skills:
Agentic AiGenerative AiGraphQLMake.ComMcpMonday AiMonday.ComZapier
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Generate and qualify high-quality opportunities within Singapore mid-market accounts through strategic, account-based outbound prospecting. Research target businesses, identify pain points and trigger events, engage multiple senior stakeholders, and personalize outreach across channels. Partner with Account Executives on account plans, stakeholder mapping, opportunity qualification, and handoffs. Maintain accurate Salesforce records, refine outbound strategies, and contribute to scalable sales best practices.
Top Skills:
LinkedInSalesforce
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Own full sales cycle for venture-backed startups in Singapore: source prospects, close deals, onboard customers, and grow accounts. Translate Airwallexs AI finance (AgentOS) into concrete use cases, run demos/discovery, build VC partnerships, seed customer stories, and represent the company at community events.
Top Skills:
Agentic WorkflowsAgentosAi AgentsClaudeCursorSalesforce
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
