Supports customer feedback analytics, reporting, and response management across email, case management, survey, and social media platforms. Assists with staff recognition programs, internal engagement campaigns, service culture initiatives, feedback standards, system administration, content creation, and cross-functional projects. Uses analytics, generative AI, Microsoft Office, and content tools to improve customer and employee experience.
About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.
Job Description
Job Description:
- Support customer feedback analytics and reporting for regional stakeholders and meetings
- Assist in administering global staff recognition programmes in collaboration with HR partners across regions
- Contribute to the planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience
- Review and update guest feedback handling standards, guidelines, and best practices
- Manage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels
- Provide user and administrative support for systems such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey tools, and Shiji ReviewPro
- Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency
- Support ad hoc projects and cross-functional initiatives as assigned
Job Requirements
- Currently pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field
- Strong interest in customer experience, service culture, and employee engagement
- Comfortable working with data, numbers, and basic analytics
- Excellent written and verbal communication skills in English; additional languages (e.g., Chinese) are a plus, but not mandatory
- Strong organisational skills with attention to detail
- Able to multitask and thrive in a fast-paced environment
- Proactive, collaborative, and able to work both independently and in a team
- Familiarity with Microsoft Office Suite (Excel, PowerPoint, SharePoint), and basic design/content tools (e.g., Canva, video editing)
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
CapitaLand Singapore, Singapore, SGP Office
Singapore, Singapore
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