What will you do:
The position reports to the Director, Service Operational Excellence, APAC and is a key contributing member who will monitor, analyze, and communicate KPIs (key performance indicators) for Service Operations, to various stakeholders in APAC. The Business analyst intern will also provide analysis to establish standard work (scope, sequence & timing), based on best practices, and identify areas for continuous improvement.
How will you do it:
Support Continuous Improvement initiatives and co-lead Kaizen projects, impacting business transactions and field service operations for the APAC Services business by:
Creating process maps to aid visualization of work processes and identify areas of improvement
Collecting and analyzing data using statistical/data management techniques and applications
Proposing and implementing Lean solutions with affected teams
Apply business acumen and analytical skills to provide actionable insights, towards stronger operational excellence performance, by:
Monitoring and analyzing KPIs while maintaining routine (monthly) reporting of enterprise Service Operations KPIs, to various cross-functional stakeholders in APAC
performing benchmarking across APAC to identify best-in-class practices and areas for continuous improvement in the various countries/markets
What we look for:
Bachelor’s degree in business, engineering, or data science & analytics
Advanced proficiency in office business applications: Microsoft Excel, Word, PowerPoint
Knowledge and interest in PowerBI and coding preferred
Strong critical thinking, analytical and problem-solving skills
Exceptional communication skills, both written and verbal
Good learning attitude to accumulate: business acumen and undestanding of organizational issues and challenges
