Assist with member enquiries, troubleshoot system issues, support global campaigns, perform rate checks, and aid project managers as needed.
About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
Job Description
Job Responsibilities
- Assist in responding to member enquiries received via the Ascott Star Reward (ASR) member enquiry mailbox
- Work closely with different tech departments to troubleshoot system-related issues and errors arising from member enquiries
- Provide support to ASR HQ global campaigns including promotion set-up, content updates on website and mobile app
- Perform rate parity checks and follow-up with Clusters to drive Ascott's direct distribution strategy
- Provide support to the project managers when required
Job Requirements
- Currently pursuing a diploma or degree in Hospitality, Marketing, Business Administration or Computer Science
- Proficient with Microsoft Word, PowerPoints and Excel
- Knowledge in Photoshop/Illustrator would be a plus
- Detailed oriented, organised and able to resolve difficult situations calmly
- Comfortable with communicating with different teams and be in a customer-facing role
- Open to learn new systems (CRM, AEM, RMS etc.) to perform tasks as required
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
Top Skills
Aem
CRM
Illustrator
Excel
Microsoft Powerpoint
Microsoft Word
Photoshop
Rms
CapitaLand Singapore Office
168 Robinson Road, Capital Tower, Singapore, ,, Singapore, 068912
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