Supports the Ascott Star Rewards loyalty programme by assisting members, resolving booking issues, analysing enquiry metrics and loyalty trends, coordinating with internal technology and operations teams, supporting UAT and system rollouts, developing training materials, and improving workflows through automation and digitalisation.
About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.
Job Description
Job Responsibilities:
- Assist ASR members with inquiries and concerns related to bookings, troubleshooting, and general programme information.
- Identify and consolidate booking issues reported through our brand website/app, ensuring they are addressed efficiently and members receive timely resolutions.
- Liaise with internal stakeholders, including IT, Digital, Data, and Operations teams, to support the implementation of new tools, enhancements, and system improvements.
- Analyse and provide monthly performance metrics for membership enquiries, identifying areas for improvement and optimisation.
- Assist in user acceptance testing (UAT), process documentation, and rollout activities for new initiatives and system enhancements.
- Develop and compile informative training materials for ASR team members on Ascott brands and loyalty programme details, equipping them to confidently assist our valuable members.
- Analyse the loyalty landscape, uncovering valuable insights and trends to inform future strategies.
- Contribute to the launch of new loyalty initiatives, assisting with operational coordination and on-the-ground activation.
- Identify opportunities to streamline and improve operational processes through automation, digitalisation, and workflow enhancements.
Job Requirements:
- Currently pursuing a Diploma in Hospitality, Marketing, Business, Analytics, Information Systems, or a related field.
- Passion for the hospitality industry and a desire to learn and grow.
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).
- Strong analytical abilities and a keen eye for detail.
- Excellent written and verbal communication skills.
- Ability to work independently, take initiative, and manage multiple priorities effectively.
- Strong organisational and project coordination skills.
- Familiarity with data analysis, business intelligence tools, workflow automation platforms, or AI tools is an advantage.
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
CapitaLand Singapore, Singapore, SGP Office
Singapore, Singapore
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