Supports customers by identifying needs, providing basic technical guidance, preparing and following up on quotations, and coordinating sales opportunities. Maintains customer relationships, manages Salesforce pipelines, supports forecasting and order fulfillment, collaborates with sales, service, product, factory, and technical teams, and develops knowledge of engineered water mechanical and special hazard foam systems. The role also uses SAP for analysis and participates in factory order-fulfillment meetings.
About us:
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What you will do:
As Inside Sales Engineer, you will support the customers by identifying their needs, offering standard and specific solutions/ equipment and services in order to retain customers and maximize opportunities and conversion rate. Strong collaboration with sales team, customer service, product management and technical team to ensure proposals including technical solution that accurately address customers’ needs, adhering to JCI’s product standard, quality requirements and specification.
How you will do it:
- Key point of contact for clients, answering queries, providing basic technical advice and information for new product introduction and modification
- Build and maintains good customer relationship across all customer’s level, coordinate new and repeat sales to ensure 100% customer satisfaction and account retention
- Extensive interaction with customer, partners, internal stakeholder via phone and email
- Enquiry handling, preparation , send and follow up on quotation
- Address clients’ concerns around technical capabilities and commercial viability.
- 100% follow up sales opportunity via Salesforce.com and ensuring no overdue and accurate up to date opportunity pipeline.
- Listen, understand and coney customer requirements to solution and business opportunities.
- Provide reliable solutions for all commercial and basic technical issues to ensure complete customer satisfaction.
- Plan and implement strategies, reporting accurately on sales and business activities.
- Gains customer acceptance by explaining or demonstrating cost reductions and operational improvement of using specific products and/or solution
- Participation with other regional sales colleagues in sharing marketing intelligence on market growth, movement and opportunities to improve revenue.
- Submit orders and confers with Customer service executive
- Coordinate with sales team and demand planner for forecast orders and special pricing (SPR)
- Maintain professional and technical knowledge by attending educational workshop and training.
- Review professional publication, establishing personal networks.
- Contribute to sales’ effectiveness by identifying short term and long range issues that must be address, provision of necessary information and commentary pertinent to deliberations, recommending options and course of actions
- Performance of any ad-hoc duties as assigned
Add on Responsibilities
- Cross function from Water Mechanical business unit to Special Hazard BU. Added on responsibility to pick up new knowledge for Engineered and Foam system.
- Process strong and positive working attitude
- Learn to identify accounts with potential for growth, develop account plans and garner helps from other department to achieve desired goals
- Adopting additional knowledge in SAP to determine improvement by analyzing cost-benefit ratios of project, supplies, service application
- Strong involvement with Order Fulfillment at factory level to ensure healthy order backlog and meet monthly target
- Participate in once weekly night meeting with factory for order fulfillment
What we look for:
- Minimum Diploma in Mechanical or relevant engineering studies preferred
- Project management skill
- Team leadership and facilitation
- Ability to work independently and possess strong “Can Do attitude”
- Knowledge of import, export regulation, SAP system, salesforce, MS Office
- Committed and dedicated to customer satisfaction and enjoy talking to people of all level
What we offer:
- Competitive salary in a MNC environment
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
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Johnson Controls Singapore, Singapore, SGP Office
Singapore, Singapore
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