Infrastructure Developer - ITAM Content Service

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
As a Software Engineer in the ITAM Content Service team, your responsibilities will include
• Using the latest technologies to build end to end features in our Content Infrastructure by implementing scalable designs, integrating ServiceNow capabilities with cutting edge AI technologies
• Implement and optimize AI model services and integrate Generative AI models such as OpenAI, Gemini, and Claude LLMs into enterprise workflows
• Design and develop applications within the ServiceNow platform while writing clean, scalable, and reusable code by enforcing best practices (Code Reviews, Unit testing, etc.)
• Design and develop custom ServiceNow Service Portal widgets, pages, and applications to create intuitive user experiences.
• Build APIs, microservices, and user interfaces that enable seamless interaction with AI powered features
• Implement prompt engineering, retrieval augmented generation (RAG strategies for delivering best in class features.
• Learn in depth the Asset Management product and help in designing, developing & enhancing curation workflows.
• Work with Product Management, Application developers, Content Curators, and quality team towards defining the right ITAM content infrastructure
• As a member of the content Infrastructure development team, be willing to jump into firefighting on infrastructure or operational issues at short notice
Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 3+ years of experience with ServiceNow application development
• 2+ years of experience with JavaScript or Python
• Strong experience with ServiceNow Service Portal development, custom widget creation, and portal applications
• Proficiency in AngularJS for ServiceNow Service Portal customization and development
• Strong proficiency in ServiceNow scripting (JavaScript, GlideRecord, GlideAggregate)
• Experience with JavaScript UI frameworks and RESTful APIs
• Experience implementing generative AI models in enterprise workflow applications.
• Knowledge of data structures, algorithms, and object oriented design
• Strong analytical, design, and communication skills
• Experience with data structures, algorithms, object oriented design, design patterns, and performance/scale considerations
• Working knowledge of development tools (IDE, debugger, build tools, source control, ServiceNow instances, profilers)
• Experience with or knowledge of Agentic AI framework or NASK framework in ServiceNow AI platform is a plus
• Strong analytical, design, and communication skills
• Bachelor's or Master's degree in Computer Science or equivalent work experience This role offers the opportunity to develop expertise at the intersection of enterprise platform and artificial intelligence while delivering innovative solutions for our users.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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