Independent Sales Audit (ISA) Analyst - MGR

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Risk Analytics, Intelligence & Surveillance (RAISe) is a dedicated unit within Singapore Consumer Financial Services (CFS), reporting to the Head of CFS Risk and Prevention (R&P). The primary objective of the RAISe team is to establish a robust risk surveillance and continuous monitoring framework that facilitates effective and timely risk management for CFS. This will be accomplished by leveraging advanced technology, data analytics, and detection methodologies to proactively identify, assess, and report on material risk trends and incidents.

RAISe team collaborates with various CFS business stakeholders to mitigate risks, ensuring compliance with all regulatory and policy requirements while maintaining the overall risk within acceptable appetite levels and achieving strong oversight of CFS risk and controls.

The ISA is a dedicated team within RAISe in ensuring that the sales representatives comply with the relevant regulations through post-transactions reviews. Core responsibilities of the ISA Analyst include:

• Performing checks and fulfil all relevant requirements under the Monetary Authority of Singapore (MAS) Balanced Scorecard (BSC) Framework (such as client surveys, document checks, mystery shops) for sales representatives and the Bank’s policies and procedures.

• Monitoring the BSC results, identify root causes of significant lapses and common errors, and pursue remediation.

• Conducting training on vulnerable safeguards and BSC Framework for new hires and guide new supervisors on BSC checks and complaint investigation. 

• Providing independent review of customer complaints relating to investment sales.

• Keeping checks current with developments in the regulatory environment and the internal processes and systems.

• Automate independent sales audit workflow by leveraging on Robotic Process Automation (RPA) and Generative Artificial Intelligence (Gen AI). 

• Degree with minimum of 3 years of sales compliance experience in the banking sector.

• Good level of knowledge of the regulations governing the sale of investment products to retail customers (e.g. Financial Advisory Act, MAS Guidelines on Fair Dealing).

• Attention to detail and excellent analytical skills.

• Great computer skills (e.g. Microsoft Excel, Word, PowerPoint, programming skills).

• Strong interpersonal, written and oral communication skills.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.