Implementation Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About the role

We are seeking an Implementations Manager to lead complex, high‑priority merchant acquiring and financial institution implementations for large or technical clients. In this client‑facing role you will drive end‑to‑end delivery from initiation through closure, partnering with merchants, sales teams and bank partners to ensure timely, compliant and high‑quality launches. You will act as a trusted advisor, translate business requirements into actionable project plans, and coordinate cross‑functional teams to deliver integrated Fiserv solutions.

What you’ll do:

• Practice functional or process leadership for implementations and conversions; lead complex, ambiguous and tactical work streams.
• Coordinate and execute project plans, task schedules, resource activities and funding to ensure on-time, effective project delivery; prioritize schedules and manage trade-offs.
• Manage resources (internal and external) to achieve successful outcomes; allocate and track resource utilization across projects.
• Drive implementations, conversions, projects or component phases of larger programs; provide overall direction and guidance for medium-sized projects or multiple small projects.
• Assess business needs, conduct feasibility studies and prepare formal cost‑benefit analyses to recommend and support solutions and investment decisions.
• Interface with other Fiserv departments to generate and offer appropriate solutions; decisions may impact related departments, resources, products and services across the business.
• Interpret and communicate Fiserv services and products to clients, sales and vendors; may serve as the primary client or vendor contact for assigned projects.
• Provide client consultative input on product and system features and develop solutions to address a variety of business problems across own area/projects.
• Establish and maintain internal and external client, vendor and stakeholder relationships; escalate and resolve issues and scope changes as needed.
• Ensure project methodologies, project delivery processes and implementation management processes are followed. Manage and drive project schedule, risk and issue management, and scope change control.
• Create, execute and revise projects, programs and plans as needed; provide and support project and resource development activities within own department.
• Keep abreast of industry and product developments to define necessary changes to policy and practice and to inform project and process improvements.
• Maintain a broad and comprehensive understanding of relevant systems, products and services in the organization and market.

Experience you’ll need to have:

• 4-7 years of experience in an applicable field
• Demonstrated experience managing project/resource schedules, funding/prioritization and delivering projects (medium-sized projects or multiple small projects).
• Experience conducting feasibility studies, scheduling analysis and making recommendations based on business case analysis.
• Strong written and verbal communication skills; ability to interface with all levels of management and staff (internal/external) in a professional manner.
• Ability to handle multiple tasks in a fast-paced environment and to manage ambiguity with tactical follow-through.
• Self-motivated with the ability to follow through on issue resolution with minimal supervision.
• Broad working knowledge of relevant systems/products/services and the practices of the discipline to make informed recommendations across projects.
• Mandarin language proficiency required; Cantonese is a plus.

Travel:

• Approximately 10% travel off-site or to other office locations is expected (Domestic and International).

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.