Implementation Analyst

12 months FCT
Are you a fluent Mandarin speaker ready for your next opportunity? Join us at Thredd! in delivering customer-focused implementations solutions that are shaping the future of payments.
We are looking for an Implementation Analyst to join us in our Singapore office on a fixed-term basis for 12 months.

As an Implementation Analyst at Thredd, you’ll play a key role in turning customer requirements into successful solutions. You’ll own and deliver a portfolio of client work items, while supporting an Implementation Managers on larger projects.Working across teams and directly with clients and third parties, you’ll help configure, integrate, test and launch solutions that make a real difference to our customers.

From defining requirements through to go-live and handover to support, as an Implementation Analyst at Thredd, you’ll be part of the team responsible for delivering implementation solutions that work for our customer

What you’ll be doing as an Implementation Analyst

• Managing and delivering a range of client work items, such as change requests and projects
• Supporting Implementation Managers in the delivery of larger projects
• Ensuring all documentation produced is of a high quality, is clear, concise and understood by internal and external stakeholders
• Managing client expectations around the delivery of work items throughout all stages of delivery
• Capturing detailed client requirements and ensuring they are documented, reviewed and approved
• Configuring our platform in both test and production environments

What you’ll bring to the Implementation Analyst position

• Technical background – This can be via a technical degree or experience in a technical or client-facing position
• Understanding and experience with APIs such as REST and SOAP
• Strong communication skills across different levels and with both external and internal stakeholders
• Strong problem-solving skills and a passion for technology
• Exposure to project management would be desirable
• Mandrin language skills

Where you'll work 

Our working model varies depending on the specific role and team requirements. We strive to provide flexibility whilst ensuring that each position is best supported for optimal collaboration and performance.

This Implementations Analyst position requires you to be in our Singapore office a minimum of two days per week.
About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

Since 2007, Thredd has enabled market leaders through our highly reliable, secure, and scalable platform and supported many of our client's growth journeys - from early-stage startup through to globally recognized unicorns, including Monzo, Revolut, and Starling.

Diversity and Inclusion at Thredd

Here at Thredd, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered. We welcome applications from people of all backgrounds, experiences and identities. If you require any adjustments during the recruitment process, please let us know and we would be happy to support you.

Our Values

Our values-driven culture is what unites our teams globally and our teams is what drives our success; 

Here are what the values will mean for you in this Implementations Manager role;

• Own it and deliver – Taking responsibility for your own performance and being successful in your own role
• Collaborate purposefully – Building trusted relationships with colleagues, supporting activities and being successful together
• Think differently – Asking questions to check understanding and sharing your ideas to support continuous improvement
• Act courageously – Stepping out of your comfort zone and embracing change to help you learn and grow