Date Posted:
2025-04-21Country:
SingaporeLocation:
8 Kallang Avenue #07-01/09 Aperia Tower 1, SingaporeAt Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2024 World's Best Employers!
Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
About YouYou will be pivotal in addressing regional Identity and Access Management (IAM) needs, ensuring compliance with local regulations, and enhancing user support. Fluency in Mandarin will greatly contribute to your success in this position. 🌏
Key ResponsibilitiesRegional Needs Assessment: Understand and document business requirements specific to Asia Pacific and China, focusing on regulatory and privacy needs.
Technical User Support: Provide expert assistance by resolving escalated Help Desk tickets related to IAM issues globally, including break-fix scenarios affecting Identity and Access Management (IAM) tools such as Identity governance, Access Management, Authentication, MFA and Privileged Access Management.
Data Analysis: Validate and reconcile data between Workday and Identity tools, ensuring data quality and resolving mismatches in user accounts.
Account Management: Perform account analysis across systems such as Okta, Active Directory, Azure (Entra) Active Directory, and Google Cloud Platform to ensure terminations are synchronized and identities are managed correctly.
Trend Identification: Capture trends and identify gaps to inform IAM product managers about system and process improvement needs.
User Education: Guide end users through self-service tools and educate them on the Online Access Request process, providing break-fix support as needed.
Support Model Enhancement: Assist IAM technical teams in developing new automation and user-facing capabilities, contributing to continuous improvement efforts.
Requirement
Bachelor Degree's in IT/ Computer Science and related disciplines
Min. 5 years of experience in IAM tools, provisioning and support, with strong knowledge of AD, Azure (Entra), Azure Active Directory, Google Cloud and MS Workforce collaboration tools (i.e. Outlook, Teams)
Experience with ServiceNow for support monitoring and ticket processing and end-user support
Preferred fluency in Mandarin and English
Customer-centric, excellent stakeholder management and interpersonal skills
A team player who enjoys dynamic and multicultural business environment
Why Join Us
Be part of a team dedicated to continuous improvement in IAM across diverse regions. Your expertise will help bridge cultural and technical gaps, ensuring efficient IAM processes and enhancing user satisfaction. 🚀
Apply now to contribute to a global mission of excellence in IAM!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
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