The Head of Operations will drive product strategy and execution for Coins.ph, planning product launches and working with global teams to set competitive regional pricing. They will define product requirements to achieve user and revenue growth while managing the entire product lifecycle. The role requires strong collaboration across teams, strategic planning, and local market adaptability to ensure product excellence.
Responsibilities
- Help drive a clear product strategy that aligns with the overall business goals of Coins.ph
- Plan and execute product launches tailored to Coins.ph market, including go-to-market strategies, product plannings
- Collaborate with cross-functional teams to ensure successful product releases, automation tools to achieve the working efficiency
- Work with global PMs to set region-specific pricing (fees/rewards) strategies that are competitive and align with regional economic conditions
- Define product requirements, user stories, and acceptance criteria for regional features to achieve the local user growth and revenue growth
- Collaborate with lifecycle PMs and manage the entire product lifecycle flow, from ideation through end-of-life decisions.
- Ensure Coins.ph delivers best in class products across regional markets through accurate localisation
Requirements
- Bachelor’s degree in Business, Finance, Operations, or a related field; MBS or equivalent experience is a plus.
- 7 to 10 years of proven experience in a product focused role, operation role and business growth role.
- Proven track record of scaling operations, driving user growth, and managing high-performing teams.
- Must to have crypto exchange operation experience
- Keen strategic thinking and planning
- Exceptional interpersonal and communication skills, including writing, speaking and active listening
- Effective conflict resolution and problem-solving skills
- Good organization and time management
- Comfortable in a fast-paced or high-pressure environment
- In-depth knowledge of the crypto industry
- Proficiency in both English and Mandarin
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