Head of Engineering, Grab Support

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We are the driving force behind the platforms and tools that empower our support operations and experiences, ensuring we outserve all stakeholders in our ecosystem—consumers, merchants, and drivers. Our mission is to deliver exceptional support through technological innovation, seamlessly blending cutting-edge AI-driven automation with the human touch when needed. This approach ensures our customers are served well and their trust in Grab is consistently retained. Grab Support is a critical lever, acting as the last line of defense when anomalies occur in the marketplace. We play a vital role in maintaining and enhancing customer trust, a cornerstone of our business success.

Join us as we continue to innovate, inspire, and deliver outstanding support experiences that make a difference.

Get to Know the Role 

As the Head of Engineering for Grab Support, you will be at the forefront of driving innovation and excellence within the support technology organization. Your leadership will be crucial in crafting strategies that enhance customer experiences and operational effectiveness. This role will report to the Head of Engineering of the Core Experience platforms and work onsite at Grab Singapore office.

The Critical Tasks You Will Perform

• Alongside cross-functional peers, you will define the tech family's annual strategy and goals, alongside the roadmap to achieve it
• Lead and manage a team of engineers and managers to design, develop, and maintain Grab Support's technical infrastructure
• Develop and implement technical strategies to drive business growth and improve customer experience
• Collaborate with cross-functional teams to identify and prioritize technical projects and initiatives
• Ensure the reliability, scalability, and security of Grab Support's technical systems and infrastructure
• Foster a culture of innovation, experimentation, and continuous learning within the engineering team

Qualifications

What Essential Skills You Will Need

• With over 15 years of extensive engineering experience under your belt, including 5+ years of experience in senior management positions leading mid to large engineering teams
• Deep, hands-on programming and technical design skills across web and backend technologies are a must; prior experience with temporal is desirable
• A working understanding of data science and LLMs is a must
• Demonstrated ability to design, build, and deliver complex, successful web services efficiently and with quality
• Strong people management and organizational skills with experience in building large customer-focused tech organizations and demonstrated ability to mentor and grow senior ICs and managers
• Ability to clearly communicate high-level strategy and technical details effectively across disciplines, locations, and organizations, including to senior leadership
• Bachelor's/Master's degree in Computer Science or other related fields

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.