The GUCCI Customer Engagement Specialist will coordinate customer engagement activities, support mailing and gifting logistics, and assist in project management. This role requires managing regional expenditure and maintaining engagement calendars, while also assisting with administrative tasks and conducting market research.
Summary
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
The position we’re offering is for someone able to let others shine by expressing themselves. Not an ordinary role. You’ll have the opportunity to encourage your team towards success by promoting the philosophy and values of the brand.
Reporting to the Senior Customer Engagement Manager, South Asia & Pacific, you will play a key role in the administration and coordination for Brand and Customer Engagement activities.
Job Description
Responsibilities
- Coordinate Customer Engagement department orders and shipment arrangement on related tools and giftings needs
- Main support to compile pre/post event summary recapped and initiatives proposals within set deadline.
- Proactive and accurately coordinate, source and compiled Gifting & Activities tools order for South Asia and Pacific region
- Day to day Customer Engagement administrative work
- Execute the distribution of direct mailers materials (physical mailer and in system) and sending out of gifts and collaterals in timely manner (catalogues, profile cards, Thank you cards, Gifting arrangement)
- Tracking and compiling region expenditure
- Freight or logistic tracking and coordination of all brand and customer engagement related orders.
- Update relevant customer engagement calendars including activity, events, festive, giftings, etc.
- Upkeep and compiled finance actualization report timely across South Asia & Pacific
- Support Regional Brand Director and Regional Brand and Customer Engagement department on administration and clerical work
- Support Brand and Customer Engagement activities/event matters and special projects rolled out upon request.
- Support PR on ad-hoc assignment and special projects rolled out when needed. (i.e. support PR team on ad-hoc or special big projects, support sample racks, packing, sample sales, etc)
- Data Quality Management which includes but not limited to Data Cleansing, Data Deduplication, review & comment on periodic data quality reports
- Conduct market research and competitor analysis
Key Requirements
- A minimum of 2 years’ experience in luxury retail Clienteling.
- Able to commit for 1 Year as this is a 1-year contract
- Strong experience in Luxury Retail particularly understanding of CRM.
- Good understanding of Luxury Client Experience
- Touch of Luxury Finesse.
- Experience in working within a Multicultural Environment
- Multi-tasking & Excellent organizational skills
- Strong Attention to Details
- Good Project/Event Coordination Management
- In Tune with Current Luxury Experiences
- Resourcefulness
- High Emotional Intelligence
- Good Communications & Analytical Skills
- Amicable & empathic personality
- Positive attitude
- High Driven & Result Oriented
- Creative Thinker & Highly adaptable
- Both an Effective Team Leader & A Player
- Strong sense of Integrity
- PowerPoint & Excel skills
- Good Communications & Navigation Skills
Job Type
Contractor
Start Date
2025-02-20
Schedule
Full time
Organization
Gucci Singapore
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