Global Director of Supply Chain Management (GDSCM)

About the Role

The Global Director of Supply Chain Management (GDSCM) is responsible for leading the end-to-end global supply chain strategy and operations for LAI Games. This role ensures alignment between supply and demand while driving performance in on-time delivery (OTD), cost competitiveness, supply resilience, and service reliability.

The leader will transform LAI Games’ supply network into an agile, diversified, data-driven, and digitally enabled operation. A critical mandate includes supply base diversification, customer-focused delivery performance, and the building modern digital infrastructure such as ERP, advanced planning tools, and streamlined sales-to-fulfillment processes. The GDSCM also plays an important role to address customers  escalations and uphold service commitments.

What to Expect

1. Global Supply Chain Strategy & Leadership

• Owns global supply chain strategy across planning, procurement, logistics, and after-sales parts support.
• Ensures customer delivery requirements and service-level expectations are consistently met or exceeded.
• Leads global KPI framework for delivery, cost, quality, and inventory.
• Drives strong S&OP/S&OE processes to align production with customer demand.
• Champions digital transformation across global supply chain operations.

2.Supply Base Diversification & Risk Mitigation

• Reduces tariff and geopolitical exposure by expanding supply partners beyond concentrated regions.
• Evaluates localization, nearshoring, and multi-regional sourcing options to strengthen cost and resilience.
• Ensures alternate source readiness for key components to safeguard delivery commitments.

3. Operational Excellence & Digital Transformation

• Standardizes global processes, systems, and reporting for visibility and responsiveness.
• Leads ERP enhancement/improvement across purchasing, planning, logistics, and fulfillment workflows.
• Designs and enhances global sales & fulfillment processes to ensure seamless order capture and delivery.
• Transforms supply–demand planning through data-driven modeling, dashboards, and forecasting tools.

4. Customer Engagement & Escalation Support

• Acts as a supply chain representative in key customer escalation meetings.
• Identifies root causes of customer issues (delivery, parts availability, logistics, quality).
• Leads corrective actions to resolve customer concerns and prevent recurrence.
• Ensures customer-facing communication is timely, transparent, and solutions-focused.

5. Cross-Functional & Supplier Leadership

• Builds and leads high-performing teams in Singapore and the U.S.
• Collaborates with Sales, Product, Operations, and Finance to support customer requirements and integrated planning.

• Establish long term relationship with key suppliers and oversee supplier & logistics partners performance reviews, ensuring cost, quality, and delivery commitments are met.

• Provides executive leadership with risk assessments, performance updates, and strategic recommendations.

What is Needed:

Education

• Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• MBA or Master’s in Operations / Logistics preferred.

Experience

• Minimum 10–15 years of progressive experience in global supply chain management, with at least 5 years in a senior leadership role.
• Proven success in multi-regional supply chain operations (Asia and U.S. experience required).
• Experience leading supply diversification, procurement transformation, or global sourcing strategy.
• Hands-on experience implementing ERP systems (NetSuite, SAP, Oracle) and scaling digital workflows.
• Track record of transforming supply–demand planning using analytics and S&OP.
• Experience interfacing directly with customers in escalation or root-cause/problem-solving roles.
• Manufacturing, electronics, or equipment industry experience preferred.

Skills & Leadership

• Strong customer-first mindset with service-level accountability.
• Strategic thinker with strong analytical and digital transformation capabilities.
• Effective communicator who aligns cross-functional and cross-regional teams.
• Results-oriented, agile, and able to operate in a high-ambiguity, rapid-growth environment.
• Change leader capable of driving operational, cultural, and technological transformation.

Success Metrics (KPIs)

• Global OTD: >95%
• Total Landed Cost Reduction: -10% YoY
• Supplier Diversification: >80% non-dominant-region sourcing in 12–18 months
• Forecast Accuracy: >85%
• Inventory Turns: >4 annually
• Customer Order Fill Rate: >85%
• Alternate Source Coverage: 100% for key components
• Customer Escalation Response: Issues resolved within agreed timelines / measurable reduction in escalations