Global Asset Servicing & Proxy Support - Associate

Job Description
Global Custody Asset Servicing and Proxy Support is an operation team set up in Hong Kong that process all types of corporate action events in APAC market. This team is also responsible to perform the oversight and governance for Proxy voting services to our client. Your primary focus as an Associate is managing the entire lifecycle of the corporate action event from event announcement, instruction reconciliation, until the completion. You are responsible to ensure that the client votes on proxy events are accurately recorded in market through the oversight process.
This role provides the platform to interact with other global partners like the middle office teams, client service manager, product partners, and other regional processing teams in the LOB on daily operational matters including monitoring, analyzing and advocating continuous improvement of the service delivery relationship between JPM and the client by leveraging various systems and digital tools across the organization. You will work with, and manage through, other operational areas both locally and globally to ensure provision of timely and efficient level of issues resolution.
Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measurable and proven service performance.
Your main responsibilities include:

• On a daily basis, ensure timely and accurate completion of Controls, Checks, Instructions, and Queries
• Review and, where necessary, update existing processes or procedures to minimize risk and improve the operational environment.
• Act as supervisor and checker in the team to ensure all process controls are followed
• Reconcile, validate votes from Proxy vendors to ensure meeting information announced to the client is accurate. Escalation to Proxy vendors when is required.
• Provide support, guidance, and training to share knowledge and strengthen the team to enhance global client experience.
• Act as a single point of contact for internal and external stakeholders to ensure timely issue resolution on corporate actions and proxy queries

Your background:

• Minimum of 3 years of industry experience, with proven solid experience in day-to-day operation processing
• Maintain high accuracy rate - to be able to validate input performed by another colleague
• Exhibit strong analytical skills coupled with independent and reliable decision-making skills including taking the initiative to drive change and enhance controls
• Strong communication skills, articulate key risk and challenge of daily processing to management
• Proven experience in driving various process enhancement and digital tools initiatives globally and regional
• Financial Services background ideally within a Custody or Investment Bank Asset Servicing experience (Income / Corporate Actions / Proxy Voting) environment is preferential.
• Successful performance in a risk-based environment with a proven track record of risk reduction.
• Track record of working in a changing environment with the experience of learning, documenting and implementing new processes efficiently.
• Flexible, follow tight deadlines, organize and prioritize work and comfortable to deal with pressure and fast-paced environment

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.