Lead product and business performance for general insurance bancassurance channels. Prepare senior management reporting, track sales and operations, manage stakeholders and insurer partners, oversee governance, risk and controls, handle customer complaints and escalations, and drive strategic initiatives and process improvements across sales and servicing channels.
Job Title: Vice President, General Insurance Product Manager
Key Responsibilities:- Business Performance & Management Reporting
- Lead the preparation of business updates for senior management forums, including performance decks, forecasts and materials for country and regional governance platforms.
- Oversee performance tracking across telesales, branch, lead generation and mortgage fire portfolios, with a clear view of sales outcomes, productivity, headcount, pipeline and key business drivers.
- Translate business results into clear management narratives, highlighting risks, opportunities, gaps and actions for leadership attention.
- Stakeholder & Partner Management
- Partner channel leads, product teams and insurer counterparts to align on business priorities, validate reporting inputs and ensure timely delivery of leadership updates.
- Build strong working relationships across business, platform, operations, technology, analytics, compliance and insurer teams to move priorities forward and resolve issues efficiently.
- Governance, Risk & Control
- Support governance, risk and control activities, including internal reviews, audits, annual partner assessments, policy reviews and operating procedure documentation.
- Provide oversight for operational governance matters relating to managed sales teams, including onboarding controls, access governance, compliance requirements and business continuity readiness.
- Oversee insurer commission and billing processes, including review of statements, issue resolution, billing approvals and coordination with finance teams to ensure accuracy and completeness.
- Customer Complaints & Issue Resolution
- Own end-to-end complaint oversight across channels, including investigations, stakeholder coordination, response preparation and resolution tracking, with particular care for escalations involving regulators or sensitive customer matters.
- Strategic Initiatives & Process Improvement
- Drive strategic and operational initiatives across sales and servicing channels, from product launches and process changes to customer journey improvements, governance clearances and implementation follow-through.
- Identify opportunities to simplify, strengthen and improve business processes, reporting discipline and operating controls.
- Bachelor’s degree in business, finance, insurance, economics or a related discipline.
- Strong experience in business management, bancassurance, insurance or financial services.
- Proven ability to manage senior management reporting and present business insights effectively.
- Experience handling stakeholders across multiple teams, including external partners.
- Strong analytical skills, with the ability to connect data, business context and execution priorities.
- Confident communicator with strong writing skills.
- Team player with good organisational and interpersonal skills
- Hands-on, organised and comfortable managing multiple priorities at pace.
- Proficiency in Microsoft Excel, PowerPoint and Word.
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Location:
DBS Asia CentralJob:
Product ManagementSchedule:
RegularEmployee Status:
Full timeDBS Bank Ltd Singapore Office
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