Job Summary:
THE TEAM
This is a hybrid role where you will need both excellent design and development skills. You will be tasked to help Tixcraft with the development of our Enterprise websites, landing pages, CRM templates and campaign assets for both our B2B and B2C marketing efforts, whilst inputting your own creative and technical ideas on how we can achieve our marketing KPIs, driving engagement in our communications across our client base and event goers.
You will work closely with other departments, including Client Management and directly with clients where necessary. You will also work with senior stakeholders across the international Ticketmaster business.
THE JOB
You will be responsible for creating not only online graphic content to assist with the campaigns driven by the marketing team but also have a strong knowledge of the digital landscape, what works and how to design whilst keeping the users' experience in mind, all while keeping within brand and tech specifications. You will be heavily involved from the ideation & concept development phase through to delivery and will require strong communication and project management skills to ensure design works are delivered on time and on budget without compromising on quality.
WHAT YOU WILL BE DOING
Create and deliver design and related content for Ticketmaster online mediums. This includes but is not limited to, the websites, email campaigns, offsite campaign assets, B2B website and online/offline B2B branding assets including sales toolkits.
Design, build and maintain our CRM templates.
Work on the design and development of various B2B and B2C marketing deliverables for the Singapore market.
HTML5 design work for our on-site ad placements.
Ensure all design and development is consistent with our corporate brand and technical guidelines.
Take technical ownership of the front-end code and follow development best practices.
Understand the long-term vision and strategic business goals of the department and company
Create instructions, guides and tutorials for international markets to use the tools and templates we provide.
Help improve design processes and documentation standards by building strong relationships with other designers across the business (sales, product and marketing).
Making both actionable and measurable design decisions that drive key business priorities, prioritising your workload according to business needs.
Find the best solutions to provide a great user brand experience across multiple touchpoints, always appraising and improving upon previous work.
Work with Client Managers to develop a wide variety of designs for festivals, events and e-commerce websites as well as mobile.
Other duties as directed.
To adhere to quality management, safety and environment company policies
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Experience
Minimum 5 years’ experience in a Digital Design role within an agency/fast-paced environment
Excellent, demonstrable knowledge of HTML, CSS and SASS, JavaScript, PHP and WordPress
Solid experience with Photoshop, Sketch and Illustrator
Technical Skills
High proficiency with the following software and tools
Adobe Create Suite including Illustrator, InDesign, Photoshop, Acrobat Professional and Distiller.
HTML & CSS at an intermediate level (HTML5 preferable)
Macromedia Flash
MS Office Suite
Digital Imaging
UX Design knowledge (or aspirations to learn)
Knowledge of the print production process
Knowledge of the latest web trends and technologies
YOU (BEHAVIOURAL SKILLS)
Demonstrate strong communication skills both written and verbal. Must be able to build effective relationships with a broad range of people from junior staff to senior leaders across the business and clients.
Demonstrated ability to share knowledge effectively across the business to diverse groups with different skill levels and aptitudes.
Ability to relate to people on all levels by quickly establishing rapport and maintaining effective business relationships. Must show initiative and be proactive at all times. Must have a strong commitment to the provision of service excellence.
Proven ability to effectively manage time to ensure deadlines and business needs are met. Ability to negotiate and set targets and prioritise workloads accordingly.
Able to obtain briefs, devise strategies and create programs. Must be able to forward plan to achieve desired results. Must be able to present design concepts.
Ability to identify potential problems and devise and implement strategies to resolve the problem.
Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. Also demonstrates the ability to work effectively to meet tight deadlines.
Shows a proven track record working in high-performance graphical design as part of a team in a fast-paced industry
Show commitment to the achievement of results by consistently measuring outcomes against a standard of excellence and improving of results through innovation.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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