First VP, Test Program Manager

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Responsibilities:

Testing Delivery & Accountability

• Own and be fully accountable for the end‑to‑end delivery of testing services across the assigned portfolio, ensuring quality, timeliness, and compliance with bank standards.

• Lead, manage, and oversee the day‑to‑day execution of testing services delivered by bank‑appointed vendors, ensuring outcomes meet agreed objectives.

• Drive planning, coordination, and execution of all testing‑related deliveries in collaboration with UOB stakeholders and testing service providers.

• Proactively manage scope changes, ensure timely communication with all relevant parties, and factor impact assessments into delivery plans.

Governance, Standards & Transformation

• Partner with testing service providers and internal stakeholders to review, challenge, provide expert feedback on, and formally sign off test strategies, test plans, and all testing artefacts.

• Work closely with the Test Governance team to ensure consistent adoption of approved testing methodologies, standards, and tools.

• Coordinate and support testing health checks, internal audits, and governance reviews as required.

• Actively contribute to testing transformation initiatives, continuous improvement programmes, and innovation forums.

• Collaborate with the Test Engineering Lead to define and ensure fulfilment of domain‑specific test engineering requirements.

Senior Stakeholder Engagement & Executive Communication

• Function as a key interface with senior UOB stakeholders, including senior management, technology leadership, and business heads, providing clear, confident, and fact‑based communication on testing delivery, risks, and outcomes.

• Represent the testing portfolio in senior governance forums, including Project Steering Committees (PSC), Programme Working Groups (PWG), and Programme/Portfolio Governance Committees (PWC), providing authoritative updates, escalation summaries, and decision‑support insights.

• Provide clear, concise, and fact‑based updates on testing delivery status, risks, dependencies, and mitigation plans to support executive decision‑making.

• Build credibility and trust through transparent communication, strong control discipline, and consistent delivery performance.

• Act as the first point of escalation for all testing‑related issues, managing complex stakeholder and vendor escalations with sound judgment and professionalism.

Vendor & Resource Management

• Establish, manage, and maintain strong working relationships with Vendor Test Managers and Test Leads across assigned domains.

• Own vendor governance outcomes, including performance management against SLAs, KPIs, quality metrics, and contractual commitments.

• Manage vendor resourcing models to ensure adequate capacity, capability, continuity, and alignment to portfolio demand.

• Engage vendor leadership as required to drive delivery improvements, resolve escalations, and ensure accountability.

• Protect the bank’s interests through disciplined vendor oversight, risk management, and delivery assurance.

Reporting, Controls & Performance Management

• Define, quantify, track, and report testing delivery status, SLAs, KPIs, and transformation metrics for the accountable portfolio.

• Ensure defined testing transformation targets are achieved and sustained.

• Maintain strong audit‑ready discipline, including traceability, documentation quality, and governance compliance.

• Engage stakeholder communities to gather feedback on testing service delivery and identify opportunities for improvement, feeding insights back to the Test TCoE team.

Key Requirements

• Minimum 15 years of relevant experience, with demonstrated leadership in enterprise‑scale testing delivery, governance, and transformation within large, complex financial services environments In Private Banking.

• Proven experience operating confidently in senior and executive‑level stakeholder environments, including governance committees and leadership forums.

• Strong background in vendor management, large‑scale delivery oversight, and complex stakeholder engagement.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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