Who are we?
Frencken Mechatronics is involved in the development and assembly of industrial systems or the semiconductor industry, the healthcare market, and a wide range of analytical applications. The high-quality precision mechanical parts, machine assemblies, and vacuum systems are assembled in both clean room and non-clean room environments. As a service provider, Frencken Mechatronics also produces high-quality precision components and modules for leading clients in the high-tech industry.
Key Responsibilities- Process customer purchase orders, sales orders, delivery orders, and return transactions accurately in SAP or the relevant system.
- Coordinate order fulfilment, loading schedules, delivery order printing, and shipment arrangements to meet agreed timelines with minimum errors.
- Handle customer returns, including return documentation, SAP updates, issue follow-up, and closure of outstanding matters.
- Maintain effective communication with customers through email, Teams, telephone, and other approved channels.
- Prepare and manage local and overseas shipping documents, including delivery orders, commercial invoices, packing lists, and other required export or import documents.
- Liaise with forwarders, transporters, 3PL providers, internal sales teams, warehouse personnel, and overseas offices to ensure smooth shipment and delivery execution.
- Prepare import GST clearance payment documentation and coordinate with forwarders where required.
- Monitor 3PL inventory, goods receipt, return transactions, and error settlements with customers to prevent payment or invoicing delays.
- Maintain monthly records, delivery order documentation, and on-time delivery reports, including publishing required reports within the first week of each month.
- Support customer issue resolution by following up promptly, escalating when required, and ensuring documentation compliance.
Required Skills and Competencies
- Good customer service and communication skills, with the ability to build rapport with customers and internal stakeholders.
- Strong attention to detail in order processing, documentation preparation, and data entry.
- Good time management and planning skills to handle multiple customer requirements and shipment deadlines.
- Problem-solving ability to identify issues, coordinate corrective actions, and follow through to closure.
- Working knowledge of SAP, sales order processing, delivery documentation, returns, and logistics coordination is preferred.
- Ability to work independently while supporting team objectives and department service standards.
- Basic knowledge of import, export, local delivery, commercial invoice, packing list, and GST clearance documentation and ISO Audit will be an advantage.
What do we offer?
Frencken is characterized by an informal and collegial atmosphere where every individual is important. We ensure that you feel at home with us quickly. You will work in a fascinating, challenging high-tech company, within a team of colleagues who are just as passionate as you are.
We reward that passion with a good salary, excellent employment conditions and plenty of opportunities for further development.
Interested in this vacancy? Apply now!
Notice to recruiters and placement agencies:
Please do not submit any resumes to any person or email address at Frencken Group prior to having a signed agreement from Human Resources. Frencken Group is not liable and will not pay placement fees for candidates submitted without approved request. Furthermore, any resumes sent to us without prior agreement and request in place will be considered your company’s gift to Frencken Group and may be forwarded to our recruiters for their attention.
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