Manage daily operations of the mall, maintain tenant relationships, oversee contractors, conduct inspections, and ensure compliance with authorities.
- Maintain strong rapport with tenants ensuring that they have good support to fulfil their retail needs.
- Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers.
- Conduct daily Mall common area pre-opening checks.
- Management of service contractors to effectively achieve the highest standard.
- Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works.
- Ensuring the building services and common facilities are kept in excellent condition.
- Prepare technical specifications and call for quotation/tenders for Tenancy/Building/M&E related works.
- Complete approved Capex works assigned within the financial year and to ensure expenditures are within budget allocated.
- Conduct regular building inspections to ensure compliance to authorities’ requirements
- Coordinate the procedures and fit-out of the premises leased to retailers.
- Arrange with retailers for handing/taking over of the premises to/from retailers.
- Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers’ consultants/contractors, service providers and Mall Management.
- Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers.
- Assist to prepare annual budget, and ensure that expenses are within budget
- Facilitate permanent electricity account opening.
- Manage and supervise contractors’ work, including verifying payment, issuance of LD during non-compliance.
- Conduct mall walks and daily spot checks on term contractors to ensure that works are carried out satisfactorily.
- Assist in the dealings and correspondences with tenants, following up on rectification works, cleanliness, encroachment issues as well as unit’s operating hours.
- Render support on arrears matters by contacting tenants for payment and Notice of Re-entry.
- Liaison with housekeeping, security, pest control, landscaping vendors etc. and conduct regular meeting if necessary.
- Preparation and collation of monthly report from service vendors.
- Assisting, coordinating and supporting other departments on daily mall operations, events and campaigns.
- Processing permit to work, create/ close work orders, purchase order and etc.
- Maintain building drawings, operation manuals and any records relating to the buildings as assigned
- Ensure that all operational issues and emergencies are attended promptly and rectified with minimal inconvenience and disruption.
- Manage and attend to all feedback and service requests in a timely manner
- Handle and manage of tenancy works (including briefing to tenants/contractors, reviewing of fitting out submission, handover and takeover of units, monitoring of renovation works)
- Any other duties assigned.
Requirements
- Diploma in Building, Facilities, Estate Management or equivalent.
- Minimum 1 years of experience in dealing with Retail Tenants.
- Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers.
- Possess initiative and a positive working attitude.
- Willing to work beyond standard operating hours, when required
- Strong verbal and written communication skills.
ESR Group Singapore Office
5 Temasek Boulevard, Suntec Tower Five, Singapore, 038985
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