About the Role
We are seeking a highly motivated Executive to join our Domestic & Bulk Payment team at RHB Banking Group. In this role, you will be responsible for supporting daily payment operations activities, ensuring accuracy and timely processing across cheque clearing, GIRO, FAST, PayNow, and related payment services. You will work closely with internal stakeholders and operational teams to maintain operational efficiency, support system enhancements, and uphold the highest standards of compliance and service delivery.
What you will be doing
Ensure completeness and accuracy during cheque verification processing with zero tolerance for errors
Facilitate and ensure adherence to cut-off times for cheque verification, cheque returns, and GIRO returns processing in a timely manner
Process overseas SGD cheques and Demand Drafts from RHB Group and branches, from clearing to crediting of funds into accounts
Perform reconciliation of cheques and GIRO transactions, including investigation and resolution of reconciliation breaks
Participate in payment-related projects, system enhancements, and industry testing activities
Liaise with stakeholders, submit requests, and execute test cases as part of project and testing initiatives
Compile operational statistics and management reports accurately and promptly
Proactively escalate operational issues to the Unit Head in a timely manner
Support cross-training initiatives to ensure adequate backup coverage within the team
Ensure all operational activities comply with internal policies, regulatory requirements, and service standards
What we're looking for
Preferably 1–3 years of banking experience
Prior experience in payment operations preferred, with knowledge of cheque clearing, GIRO, FAST, PayNow, and relevant systems
Strong teamwork skills, dependable, and meticulous in execution
Ability to adapt in a dynamic environment and effectively prioritise multiple tasks
Good planning and organisational skills
Strong sense of accountability and attention to detail
Effective communication and stakeholder management skills
Ability to work under tight deadlines while maintaining high accuracy standards
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