Executive Director – Change Management & Strategy, Markets Operations

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Summary:

The Executive Director (ED) – Change Management & Strategy is responsible for shaping, governing, and delivering change and strategic transformation initiatives for Markets Operations.

This role acts as the critical bridge between strategy formulation and day‑to‑day operational reality, ensuring that transformation initiatives are sequenced, sustainable, and people‑centred, while delivering measurable business outcomes.

This role partners senior businesses, wider operations, technology, and all other stakeholders to ensure change is executed with clarity, discipline, and empathy—embedding change as a core organisational capability rather than a one‑off exercise.

Key Responsibilities:

1. Change & Transformation Leadership

• Lead the design and execution of end‑to‑end change strategies across complex, multi‑year transformation initiatives.

• Establish a clear change roadmap, ensuring initiatives are prioritised, sequenced and aligned to capacity and organisational readiness.

• Ensure transformation efforts translate into tangible operational, financial, and customer outcomes, not just delivery milestones.

2. Strategy Development & Execution

• Partner senior leadership to translate business strategy into actionable transformation themes, initiatives, and operating model changes.

• Drive strategic analysis on cost‑to‑serve, operating leverage, scalability, and productivity to inform investment and prioritisation decisions.

• Support executive forums with clear insights, decision papers, and progress transparency.

3. Change Governance & Discipline

• Establish and chair appropriate change governance forum to ensure:

  • Clear ownership and accountability

  • Rigorous impact assessment (people, risk, financial, operational)

  • Controlled intake of new initiatives (no unmanaged scope creep)

• Enforce the principle that all manual or interim solutions must have a defined path to a sustainable end‑state.

4. Stakeholder Partnership & Influence

• Influence senior stakeholders through data, insight, and structured trade‑off discussions rather than positional authority.

• Foster a culture where Operations teams drives agenda to the Business for collaboration and synergies

5. People‑Centred Change & Communications

• Ensure the people journey is central to all transformation efforts, addressing capability shifts, role evolution, and change fatigue.

• Sponsor clear, honest and timely communication strategies that build trust and minimise organisational anxiety during change.

• Champion upskilling, role clarity, and future‑ready capability development across teams.

6. Measurement, Insights & Transparency

• Define success metrics that go beyond delivery to include:

  • Sustainability of change

  • Adoption and behavioural shifts

  • Reduction in manual effort and operational risk

• Anchor decisions and progress reporting in data, ensuring transparency to senior leadership on both achievements and risks

Requirements

• Minimum 15–20 years of experience in change management, strategy, operations, consulting, or large‑scale transformation roles within a regulated or complex organisation.

• Proven track record leading enterprise‑level transformation involving multiple stakeholders, systems, and geographies.

• Experience in setting up Securities lending and Physical Gold operations preferred.

• Experience operating at senior management interface, influencing without direct authority.

• Strategic thinking with strong execution discipline

• Deep expertise in change management methodologies and governance

• Exceptional stakeholder management and executive communication skills

• Strong analytical capability with the ability to simplify complexity

• Calm and authoritative under ambiguity

• Strong sense of ownership and accountability

• Pragmatic, outcomes‑focused, and people‑centric

• Credible role model for collaboration, transparency, and trust

Side Note:

• This role is 100% Work in office, based at Tampines

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.