The role involves managing customer inquiries related to life and health insurances, resolving complaints, and enhancing customer experience through collaboration and reporting.
You will:
- Attend to customers’ enquiries relating to life and health insurances via phone and email including escalated enquiries via an integrated customer management system
- Follow up customers’ complaints and appeals closely, giving them timely updates and prompt resolution
- Provide feedback proactively to make work processes more efficient or to enhance customer experience
- Collaborate and support team members in enquiry/complaint handling
- Prepare reports pertaining to statistics collection and productivity
- Work on projects and assignments that your supervisor assigns
To join us as a Customer Service Officer, you:
- have obtained a diploma or degree, relevant insurance certification will be an advantage;
- have at least 1 year of customer service experience in the insurance or financial industry;
- are proficient in Microsoft Office;
- have strong interpersonal and communication skills (including writing);
- can multitask and prioritize daily workload; and
- enjoy helping customers and remain composed in the face of challenges.
Top Skills
MS Office
Income Insurance Singapore, Singapore, SGP Office
75 Bras Basah Road, Singapore, Singapore, Singapore, 189557
Income Insurance Singapore, Singapore, SGP Office
1 Paya Lebar Link, #07-01 PLQ 1 Paya Lebar Quarter, Singapore, Singapore, Singapore, 408533
Income Insurance Singapore, Singapore, SGP Office
2 Tampines Central 6, #01-01 NTUC Income Tampines Point, Singapore, Singapore, Singapore, 529483
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