Conduct post-sale telephone and digital surveys to verify client understanding, audit advisers for regulatory compliance and suitability, identify misselling risks, document findings, escalate breaches, and share insights to improve training and sales practices.
Key Responsibilities
- Execute Post-Sale Surveys: Conduct telephone or digital surveys with clients to verify their understanding of product features, fees, and risks.
- Audit Advisory Processes: Verify that financial advisers followed mandatory regulatory steps, performed accurate suitability assessments, and disclosed all material conflicts of interest.
- Identify Misselling Risks: Detect potential instances of misselling, aggressive sales tactics, or inadequate fact-finding during the client consultation phase.
- Document Audit Findings: Maintain detailed logs of client feedback
- Escalate Critical Breaches: Report serious advisory gaps, misrepresentations, or policy violations immediately to for further review or investigation.
- Provide Feedback Loops: Collaborate with relevant stakeholders to share survey insights that improve training programs and sales guidelines.
REQUIREMENTS:
- At least a Bachelor's degree or above.
- Any professional qualification will be an added advantage.
- At least 1 year of experience in customer handling, preferably having experienced in conducting client surveys.
- Must be proficient in MS Office and applications.
OTHER COMPETENCIES & TRAITS:
- Possess excellent communication skills
- Has a strong analytical mind with good problem-solving skills.
- Has a self-motivated personality and is able to work well in a team.
- Resourceful and adaptable to changes.
Income Insurance Singapore, Singapore, SGP Office
75 Bras Basah Road, Singapore, Singapore, Singapore, 189557
Income Insurance Singapore Office
Singapore
Income Insurance Singapore, Singapore, SGP Office
1 Paya Lebar Link, #07-01 PLQ 1 Paya Lebar Quarter, Singapore, Singapore, Singapore, 408533
Income Insurance Singapore, Singapore, SGP Office
2 Tampines Central 6, #01-01 NTUC Income Tampines Point, Singapore, Singapore, Singapore, 529483
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