Assess employee benefits claims and ensure compliance with policy terms. Review claims processed by third-party administrators and handle appeals and complaints.
Job Description:
- Assess employee benefits claims within authority limit according to policy terms and conditions
- Review and audit claims processed by third-party administrator (“TPA”) to ensure adherence to policy wordings and guidelines
- Review TPA performance against service level agreement
- Communicate with policyholders, brokers, and other stakeholders to resolve claims efficiently
- Handle appeals and complaints. Identify and escalate complex claims to team lead or manager
- Ensure that the job’s KPIs are met, compliance with company policies and regulatory requirements
- Manage and respond to emails and customer calls in a timely and professional manner
- Undertake any other duties or projects as assigned by the team lead or manager
Qualifications:
- Diploma or Degree in any discipline
- Ideally 1 to 2 years of working experience in Employee Benefits or Accident & Health claims handling
- Health Insurance and Certification in General Insurance (BCP, PGI & ComGI). Candidates without may be considered if willing to pursue the exams.
- Excellent communication and interpersonal skills
- Good customer service and complaint handling skills
- Attention to details; strong analytical, organisational and time management skills
Top Skills
General Insurance
Health Insurance
Income Insurance Singapore, Singapore, SGP Office
75 Bras Basah Road, Singapore, Singapore, Singapore, 189557
Income Insurance Singapore, Singapore, SGP Office
1 Paya Lebar Link, #07-01 PLQ 1 Paya Lebar Quarter, Singapore, Singapore, Singapore, 408533
Income Insurance Singapore, Singapore, SGP Office
2 Tampines Central 6, #01-01 NTUC Income Tampines Point, Singapore, Singapore, Singapore, 529483
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
