Provides daily client service and post-trade operational support for equity derivatives transactions. Resolves client and internal inquiries, manages risks and controls, supports change initiatives, and partners with sales, trading, and business teams. Contributes to process improvement and automation efforts while maintaining knowledge of equity derivatives products, confirmations, settlements, and regulatory reporting.
Are you passionate about client service and improving the day-to-day experience for institutional clients? Join a team focused on delivering responsive support and strong operational controls across the post-trade lifecycle. You’ll work with business partners to help resolve issues, improve processes, and support change initiatives that strengthen service delivery.
As a Sales Support Analyst/Associate within the Equities Derivatives Middle Office team, you deliver daily client service and support post-trade activities across equity derivatives sales operations. You partner closely with internal stakeholders and external clients to process transactions, resolve inquiries, and help maintain a well-controlled operating environment. You also contribute to process improvements and automation efforts to enhance accuracy and efficiency.
Job responsibilities
- Provide daily client service by responding to inquiries, processing requests, and helping troubleshoot issues
- Support post-trade sales operations activities and maintain a strong control mindset in day-to-day execution
- Help protect clients and the firm by identifying, escalating, and resolving risks that could cause financial or reputational impact
- Contribute to change management activities, including stakeholder communications and transition support during operational changes
- Maintain working knowledge of relevant products and applicable industry practices and regulations
- Partner with sales, trading, and business management teams to support new business initiatives and help design appropriate controls and processes
- Participate in process improvement and automation initiatives to enhance service delivery and operational efficiency
Required qualifications, capabilities and skills
- At least 3 years of experience (or equivalent expertise) in a client service role within a financial institution
- Demonstrated ability to influence stakeholders and communicate clearly with internal partners and external clients
- Experience supporting change management activities, including communications and stakeholder impact mitigation
- Proficiency with digital tools and a willingness to learn and adopt emerging technologies that impact business operations
Preferred qualifications, capabilities and skills
- Ability to assess processes and recommend improvements to quality, control, and efficiency
- Experience contributing to continuous improvement initiatives that enhance client experience
- Experience in client-facing roles working across multiple business areas and/or functions to deliver results
- Ability to prioritize, work independently, and manage multiple tasks in a fast-paced environment
- Knowledge of equity derivatives products, including over-the-counter (OTC) options, equity swaps, accumulators/decumulators, and retail structured products (e.g., fixed coupon notes and equity-linked notes)
- Knowledge of front-to-back operations processes, including confirmations, settlements, and regulatory reporting, and ability to facilitate issue resolution across teams
- Experience in a middle office function supporting equity derivatives
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase Singapore, Singapore, SGP Office
One@Changi City, Changi Business Park Central 1, Singapore, Singapore, 486036
Similar Jobs
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Provides corporate secretarial services in Hong Kong, including statutory filings, maintenance of corporate records, compliance monitoring, board documentation, and guidance on company law and governance. Conducts KYC and client onboarding reviews, coordinates with Compliance, Risk, Sales, and operational teams, and liaises with regional and global stakeholders on governance, entity management, and corporate actions.
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Provides day-to-day fund administration and accounting services, including NAV, performance fee, investor allocation, cash and investment reconciliation, payments, financial statements, audits, billing, and fee collection. Maintains accurate records, ensures regulatory compliance, supports process improvements, resolves client queries, and collaborates across teams. The role requires strong communication, organization, client service, accounting knowledge, and proficiency in Microsoft Office and fund accounting software.
Top Skills:
GenevaInvestranMS Office
Cloud • Information Technology • Security • Software • Cybersecurity
Owns growth across major accounts in Hong Kong by understanding customer needs, presenting Zscaler’s value proposition, engaging C-level executives, executing territory plans, exceeding revenue quotas, partnering with sales engineers, and developing opportunities with channel partners. The role focuses on selling security, SaaS, AI, and software solutions while positioning AI-driven technologies to enterprise customers.
Top Skills:
Ai-Powered Sales IntelligenceAi/MlConversational AiPredictive AnalyticsSaaSSaseZscaler Zero Trust Exchange
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
