The Enterprise Program Coordinator (EPC) is a key role in delivering Agilent Enterprise Solutions to our customers. They are the primary day-to-day operational contact with the customer for all of their program needs. The EPCs objective is to deliver a consistently differentiated customer experience and ensure operational excellence for programs/projects assigned to them.
The EPC coordinates all scheduled and reactive/unplanned services for the customer, working with internal and external partners in the process. They ensure that customer inquiries are directed to the appropriate parties internally/externally, and addressed in a timely manner. EPCs regularly work with cross-functional teams to define customer challenges, develop solutions, and implement them in daily operations.
Enterprise Program Coordinators will be integrated directly into the customer day-to-day operations and become part of the onsite team. They will provide additional value by being physically present and execute a broad range of customized duties defined in customer program agreements.
Facilitate delivery of services to Enterprise customers e.g. ensuring site access and relevant safety trainings are completed prior to delivery
Escort vendor to instrument/lab where service is required
Manage and maintain customer systems where required
Manage and maintain customer physical service records
Respond directly to customer enquiries on site
The duties and responsibilities described above are an illustration of the general nature of work required in this role. Additional tasks and duties may be assigned to the onsite Enterprise Program Coordinator to meet the customer needs. The full scope of an onsite Enterprise Program Coordinator will be documented in a program SOW.
QualificationsMinimum Requirements:
Undergraduate Degree
Degree in scientific or technical field is preferred but not required.
1 -2 years experience at higher levels working in similar environment
Basic knowledge of GxP/Compliant environments, guidelines, and requirements preferred
Strong customer service skills
Strong planning and organizational skills
Experience and Qualities
Experience in understanding and processing technical service quotations, purchase order, and invoices
Demonstrated ability to manage complex activity schedules (Planning, execution, issue resolution, closure)
Demonstrated ability to manage large volumes of information at high level of detail
People Skills
Strong interpersonal skills, able to build effective working relationships with customers and business partners
Effective communication skills, written and verbal
Experience in customer service role, managing technical services
Able to work in a highly cross functional environment
Situational
Adaptable, ability to quickly assess situations and determine reasonable course of action
Demonstrates strong focus on customer success
Solution oriented mindset
Technical Experience
Experience operating with/in laboratory settings is strong advantage
Experience working in SAP environment or equivalent
Proficient with basic Microsoft Office tools
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: DayDuration: No End DateJob Function: Customer ServiceAgilent Technologies Singapore Office
Singapore
Agilent Technologies Singapore, Singapore, SGP Office
Singapore, Singapore
