Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
The Engineer – ISM provides advanced technical support for enterprise infrastructure environments. Your role will involve diagnosing, troubleshooting, repairing, and debugging complex systems when issues are escalated beyond first‑line support. The engineer will work with field engineers, technicians, and product support teams to resolve system malfunctions, report design or reliability issues, and support customer installation and training activities. You are expected to have technical expertise in highly sophisticated environments.
Your Responsibilities:
1. System Administration
Maintain VMware, Nutanix AHV, and Red Hat environments.
Administer, configure, and monitor virtual machines using vCenter.
Configure and manage virtual and storage environments across multiple data centres.
2. Product Management
Plan, coordinate, and execute installations, upgrades, patches, and hotfixes.
Help deploy application software and hardware on server and desktop platforms.
3. Security & Hardening
Implement security best practices and system‑hardening techniques following defined procedures.
Maintain compliance with organisational policies.
4. Backup & Recovery
Ensure regular backups are performed and validated.
Support disaster recovery (DR) processes and documentation.
5. Incident & Problem Management
Troubleshoot, resolve, and escalate incidents following ITSM/ITIL processes.
Participate in root cause analysis (RCA) for major incidents.
Provide technical support to teams when first‑line support is unable to resolve issues.
6. Documentation & Reporting
Maintain accurate system documentation, architecture diagrams, and configuration records.
Provide regular updates and reports on system health, incidents, and maintenance activities.
7. Project & Cross‑Functional Support
Collaborate with project teams to design and implement Linux‑based solutions.
Support mission‑critical server and storage environments (SAN/NAS technologies).
Support customer/user training for technical products.
Bachelor's Degree in Computer Systems Engineering, Software Engineering or a related technical discipline
Minimum 2 years of hands‑on experience in system administration, especifically with VMware and Nutanix.
Expertise in Instal, configure, securing, and monitoring VMware vSphere ESXi clusters, and Windows Server 2019 or later (Active Directory, DNS, DHCP, File & Print Services)
Experience supporting large‑scale or critical server/storage environments (SAN/NAS).
Experience installing and configuring applications and software.
Familiarity with Nutanix AHV, Red Hat, and enterprise Linux environments (preferred).
Certification (Preferred): VMware Certified Professional (VCP)
The Preferred - You Might Also Have:
Analyze complex issues and evaluate identifiable technical factors.
Demonstrate sound judgment in selecting methods and approaches to achieve objectives.
Experienced in resolving diverse technical problems with creativity and efficiency.
Work under goals-based assignments and independently determine the processes to meet goals.
What We Offer:
Our benefits package includes …
Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LT-Hybrid #LT-CT1
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
