Job Title:
Engineer I, Field Services
Job Description:
The Role:
-
The FSE will spend 50% of time on ICPS and the others 50% on ADM and SG.
-
ICPS share will include chemical slurry delivery/mixing/adding.
-
ADM share will be consists of chemical canisters/ampoules replacement, LDS installation/commission/decommission/troubleshooting.
-
SG share will be consists of cylinder movement and troubleshooting if issue arise.
-
In charge of SPI evaluation project.
In this role you will:
-
Provide on-site technical assistance to assist customers in slurry testing, daily inspections, and troubleshooting.
-
Install new or modified LDS equipment at customer’s facility to ensure full functionality according to specifications.
-
Ensure and report customer satisfaction with installation, troubleshooting, repair, preventive maintenance, daily check and canister change.
-
Review performance reports and documentation from customers and field representatives, and inspection/reporting of malfunctioning or damaged product to determine nature and scope of problem.
Traits we believe make a strong candidate:
-
Diploma in engineering, science or chemistry field is required.
-
Need to be able to work overtime and shifts according to customer needs.
-
Strong communication skills and excellent customer relationships.
-
Maintain records of performance reports.
-
Ensure customer satisfaction with daily checks, canister changes, installation of new equipment and troubleshooting.
-
Able to work independently and as a team player is necessary to make sure all assigned task completed and succeed.
Your success will be measured by:
-
People and Teamwork
-
Accountability, Integrity and Trust
-
Creativity and Innovation
-
Dedication to Excellence
