Job Title:
Engineer I, Field Services
Job Description:
The Role:
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The FSE will spend 50% of his time on DES and the others 40% on ICPS and 10% on DPS.
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DES share will be consists of chemical canisters/ampoules replacement, LDS installation/commission/decommission/troubleshooting.
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In charge of ICPS evaluation project.
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DPS sharing will consist of cylinder move-in/out and troubleshooting if issues arise.
In this role you will:
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Install new or modified LDS equipment at the customer’s facility to ensure full functionality according to specifications.
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Provides on-site technical assistance to help troubleshoot and repair equipment. Maintains records of performance reports.
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Ensure and report customer satisfaction with installation, troubleshooting, repair, preventive maintenance, daily check and canister change.
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Review performance reports and documentation from customers and field representatives, and inspection/reporting of malfunctioning or damaged products to determine the nature and scope of the problem.
Traits we believe make a strong candidate:
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One-year technical Institute or diploma in engineering, science or chemistry field is required.
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Min. 1 years’ experience in Semiconductor industry field service or similar experience with a capital equipment example, CVD/CMP/WET/IMPL module EE&PE experience is preferred.
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Strong communication skills and excellent customer relationships.
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Maintain records of performance reports.
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Ensure customer satisfaction with daily checks, canister changes, installation of new equipment and troubleshooting
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Able to work independently and as a team player is necessary to make sure all assigned task completed and succeed.
Your success will be measured by:
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People and Teamwork
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Accountability, Integrity and Trust
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Creativity and Innovation
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Dedication to Excellence
