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Engineer, Application Management
Role Overview
The Engineer, Application Management will provide end-to-end application support across production, pre-production, and test environments. This includes investigating and solving issues, developing fixes, supporting new releases, and performing general maintenance and administration. The role also involves implementing enhancements, performance tuning, and ensuring system reliability.
This position requires flexibility to work Morning, Day, or Night shifts aligned to UK time as per the monthly roster, with a hybrid work arrangement (minimum three days in office). On-call and out-of-hours support, including weekends and Bank Holidays, is frequently required.
Building strong business knowledge and collaborating effectively with business teams during investigations is essential. Over time, the individual is expected to become a domain expert in the technologies underpinning these applications and provide detailed technical support for bug fixes and new releases.
Key Responsibilities
- Application Support
- Provide support for LSEG Post Trade / London Clearing House (LCH) applications related to Shared Technical Services and Securities Clearing Services.
- Monitor and resolve incidents and problems via ServiceNow, following documented procedures and escalation protocols.
- Apply resolutions in line with LCH Organizational Change procedures and maintain accurate records.
- Bug Fixes & Enhancements
- Design and implement long-term solutions for application bugs and minor functionality enhancements.
- Update source code in GitLab and maintain relevant documentation.
- Coordinate release processes and ensure compliance with ITIL standards and LSEG policies.
- Collaboration & Communication
- Maintain strong working relationships with business teams, management, and other support teams.
- Communicate clearly and concisely with technical and non-technical interested parties.
- Shift & On-Call Support
- Provide overnight and weekend support for production services, releases, and maintenance activities.
- Participate in disaster recovery exercises and other critical out-of-hours activities.
- Project Support
- Assist with project-related tasks as defined by project teams.
- Quality Assurance
- Review development release packages prior to production deployment.
- Apply domain expertise to ensure quality and compliance.
Required Skills & Experience
- Degree in a technical field or equivalent experience.
- Experience in production support or Site Reliability Engineering (internship or associate level preferred).
- Strong UNIX/Linux administration skills.
- Proficiency in scripting (Bash/Shell, Python).
- Solid Oracle Database and SQL query skills.
- Experience with IBM MQ and knowledge of network diagnostics and web servers.
- Hands-on experience with version control (Bitbucket or GitLab).
- Familiarity with Control-M, Jenkins/GitLab CI/CD, Ansible, and AWS Cloud technologies (preferred).
- Understanding of product development lifecycle and ITIL v4 Foundation certification (preferred).
Additional Attributes
- Experience in financial services or investment banking.
- Familiarity with financial products and terminology.
- Excellent analytical, problem-solving, and attention-to-detail skills.
- Good communication skills with the ability to engage senior stakeholders.
Benefits
LSEG offers a competitive compensation package, including equity, annual bonus, and comprehensive benefits (medical, dental, vision). We foster a diverse and inclusive workplace where respect, integrity, excellence, and innovation are core values.
About LSEG
LSEG is a global leader in financial markets infrastructure, committed to providing trusted and open environments for investment. Operating across Capital Markets, Post Trade, Global Technology Services, and Information Services, LSEG values diversity of thought and culture to drive innovation and success.
Career Stage:
AssociateLondon Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
