Lead efforts to enhance post-purchase customer experiences, improve order tracking, optimize returns, and collaborate across teams to meet performance metrics.
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :As an E-Commerce Product Manager focused on the post-purchase experience, you will lead efforts to enhance the customer journey after checkout. Your work will drive improvements in user experience, boost customer satisfaction, and increase retention, loyalty, and repeat purchases through thoughtful strategy and execution.Responsibilities:
- Post-Purchase Product Ownership:
- Define and lead the product strategy and roadmap for post-purchase experiences across web, mobile, and other channels.
- Collaborate with development teams to prioritize the backlog and ensure timely, high-quality feature delivery.
- Conduct user acceptance testing (UAT) to validate functionality and customer experience.
- Order Tracking & Communication:
- Improve customer transparency and communication from purchase to delivery.
- Optimize order confirmation emails, SMS notifications, tracking pages, and estimated delivery updates.
- Returns & Exchanges:
- Streamline returns and exchange processes to reduce customer friction and operational costs.
- Enhance self-service capabilities while maintaining a positive customer experience
- Cross-Functional Leadership:
- Work closely with design, engineering, CX, logistics, marketing, legal, and operations teams to ensure cohesive post-purchase experiences.
- Align product initiatives with backend systems and third-party logistics (3PL) partners.
- Analytics and Reporting:
- Define and track key metrics (e.g., NPS, delivery satisfaction, return rates, support ticket volume).
- Deliver insights and regular reports to stakeholders, identifying performance gaps and opportunities for improvement.
- Compliance and Security:
- Ensure post-purchase experiences meet relevant regulatory, privacy, and security standards.
- Collaborate with IT and security teams to maintain secure transaction environments.
- Perform other duties as assigned.
- Bachelor's degree in Business, Marketing, Computer Science, or related field.
- 5+ years of product management experience, preferably in e-commerce, logistics, or fulfillment.
- Background in logistics, supply chain, or CX automation
- Demonstrated success in building or optimizing post-purchase experiences.
- Solid understanding of customer experience (CX), logistics, and supply chain principles.
- Strong data-driven decision-making skills; experience with metrics, KPIs, and customer insights.
- Excellent communication, collaboration, and stakeholder management abilities.
- Familiarity with e-commerce platforms and tools (e.g., SAP Commerce Cloud, Salesforce Commerce Cloud).
- Experience working with 3PLs, shipping APIs, returns/exchange platforms, or order tracking software.
Are you game?
Top Skills
Salesforce Commerce Cloud
Sap Commerce Cloud
Razer Singapore Office
1 One-north Cres, Singapore, 138538
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