Director, Platform Success – APAC

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.
Role Purpose
The Regional Platform Success Leader is a senior transformation leader accountable for accelerating platform‑led business value across the region. This individual serves as the primary regional orchestrator of platform adoption, business transformation, and data‑driven growth—anchored in strong collaboration with global platform teams and regional/country leadership.

Reporting to the APAC Regional President with a dotted‑line to the SVP of Global Platform Business, the role holds regional accountability for translating global platform strategy into measurable business outcomes aligned to regional priorities, operating models, and customer needs.

Core Responsibilities

Strategic Partnership & Global Alignment

• Establish and sustain a consultative, collaborative relationship with global platform teams and regional/country counterparts.
• Actively share and implement global best practices, vendor strategies, and customer engagement approaches.
• Assess and clearly articulate regional progress versus global transformation standards, maturity models, and strategic goals.
• Serve as the regional voice into global platform forums, ensuring regional needs, constraints, and opportunities shape global roadmaps.

Regional Prioritization & Value Delivery

• Identify and prioritize countries, markets, and initiatives with the highest business benefit and ROI.
• Evaluate capability gaps versus required business process changes, identifying improvement opportunities across people, process, data, and technology.
• Define platform demand signals aligned to business strategy rather than standalone technology requests.
• Balance near‑term value realization with long‑term platform scalability and sustainability.

Transformation Planning & Executive Communication

• Develop and communicate a regional transformation execution plan aligned to enterprise platform strategy and regional growth objectives.
• Engage country leaders to set clear adoption and utilization goals that roll up to regional and global targets.
• Establish transformation milestones, success metrics, and governance mechanisms to track progress and manage risk.
• Drive clarity across stakeholders through disciplined communication of priorities, dependencies, and outcomes.

Execution & Organizational Transformation

• Ensure successful transformation of organizational structures, operating models, and business practices, including the Platform Operating Model / Platform‑Based Organization (PBO).
• Actively operationalize platform capabilities across IDA, AI, OIDA, SMB pricing, margin management, and commercial execution.
• Partner with business and functional leaders to embed platform‑driven decision‑making into daily workflows.
• Enable readiness across operating units, including change management, skills enablement, and adoption measurement.

Continuous Optimization & Growth Enablement

• Leverage data, analytics, and ongoing automation to identify and unlock regional‑specific business opportunities.
• Use platform data to better understand customer behavior, end‑user needs, and third‑party interactions.
• Drive business growth and diversification by translating insights into actionable strategies and scalable execution.
• Normalize the adoption of standardized platforms, processes, and data disciplines as the default way of working.

End Results & Measures of Success

• Accelerated platform‑led financial performance, including margin expansion, pricing effectiveness, and SMB growth.
• Tangible improvements in speed, efficiency, and scalability through global best‑practice adoption.
• Measurable regional progress against global transformation benchmarks and maturity standards.
• Sustained business growth driven by platform data, automation, and customer‑centric insights.
• Strong regional leadership credibility as a trusted partner to both global platform teams and country executives.

Leadership Profile

• Proven transformation leader with experience driving enterprise‑scale platform or data‑led change.
• Strong commercial and business acumen with the ability to translate strategy into execution.
• Influential communicator capable of aligning diverse stakeholders without direct authority.
• Comfortable operating in complex, matrixed global organizations.
• Results‑driven, analytically grounded, and committed to continuous improvement.

Qualifications

Required Experience & Background

• 10+ years of progressive leadership experience, with at least 5 years in enterprise transformation, platform‑led business models, or data/technology‑enabled change.
• Proven experience operating at a regional or multi‑country level, ideally within a matrixed, global organization.
• Demonstrated success translating enterprise strategy into executable regional plans delivering measurable business outcomes.
• Strong commercial orientation with experience driving margin, pricing, growth, or operational efficiency through platforms, analytics, automation, or process transformation.
• Track record of influencing senior executives and country leaders without direct authority.
• Experience working with global operating models, centers of excellence, or shared services strongly preferred.

Knowledge & Capabilities

• Deep understanding of platform‑based business models, data‑driven decision making, and digital/AI‑enabled transformation.
• Strong business acumen across sales, pricing, operations, and customer lifecycle management.
• Ability to assess organizational capability gaps across people, process, data, and technology.
• Skilled in change leadership, adoption planning, and execution governance.
• Financial literacy sufficient to prioritize initiatives based on value, ROI, and risk.

Education

• Bachelor’s degree required
• MBA or advanced degree preferred