Director, Global HR Solutions Process Excellence Lead (Global – Location Agnostic)

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

All GHR roles must comply with the location strategy of that region.

MUFG Overview

Do you want your voice to be heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the seventh largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organisation, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas, and collaborate toward greater innovation, speed, and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Please visit our website for more information - https://www.mufg.jp/english.

Global Human Resources (HR) Solutions Overview

Global HR Solutions is a new, trailblazing organisation within Global HR (GHR) that performs as an internal consulting function. We are a flexible and agile team that delivers upon a portfolio of prioritised projects to enable the GHR operating model, provide strategic project and cyclical process support, and bring HR analytics and data-driven insights to our clients within HR and the business.

Our mission is to:

• Deliver best-in-class support to HR change projects and cyclical process backed by human capital intelligence and insights to enable business results
• Provide data-driven and solutions-oriented services to clients to enable them to make well-informed decisions and enhance their talent and business outcomes
• Harness the collective knowledge and capability of a dynamic and skilled Global HR Solutions workforce to optimise GHR service delivery and results
• Provide HR colleagues with extensive client exposure within HR and the business, the opportunity to make meaningful contributions to strategic initiatives, and offer stimulating growth experiences and diverse career paths

Are you:

• Eager to be at the forefront of HR innovation?
• Keen to make an impact and drive meaningful change in organisations?
• Energised by collaborating with diverse clients and teammates across disciplines and geographies to solve exciting problems and generate new opportunities?
• Ready to expand your breadth and depth of HR skills and hone new expertise?
• Looking to join a dynamic and growing global team?

If you answered yes to these questions, Global HR Solutions could be a great next step in your career journey!

Note: Given the international and collaborative nature of MUFG, Global HR Solutions works on global and regional engagements, and flexibility is required to allow for meetings and connectivity as needed with clients and colleagues across the Americas, APAC, and EMEA time zones. Employee well-being is a critical element of GHR’s culture. Measures, work practices, and technology will be in place to enable team member well-being, connectivity, and productivity.

NUMBER OF DIRECT REPORTS

The Process Excellence Lead will lead a team of contingent process excellence resources. The final number of team members is to be confirmed. Team members are anticipated to reside across the three regions: Americas, APAC, and EMEA.

MAIN PURPOSE OF THE ROLE 

Upon hire, the successful candidate will work closely with the Head of Global HR Solutions and Project Canyon Lead (lead for GHR’s Operating Model Transformation), GHR Leadership Team members, Global HR Process Owners, and HR Subject Matter Experts across practice areas and geographies to document and improve / re-engineer existing processes, as well as to define new processes and ways of working to optimise operational efficiency and enhance the client experience.

KEY RESPONSIBILITIES

The successful candidate will have the following key responsibilities:

• Advise clients on internal and external leading practices in process excellence and lessons learned to enable results and optimse outcomes
• Lead the evaluation, design, enhancement, and development of processes, procedures, and solutions to increase efficiency, improve time management, reduce costs, and enhance risk management
• Lead key activities across the engagement lifecycle, including:
  • Resource Allocation: Partner with HR Solutions Operations & Resource Manager and GHR Initiative Lead (i.e., primary client) to finalise and confirm HR Solutions – Process Excellence Team resources based on engagement requirements
  • Prepare & Kick-off: Re-validate client needs, engagement objectives, expected outcomes, roles, and responsibilities; mobilise the project to support successful delivery
  • Execute: Plan, manage, and execute engagements:
    • Understand business requirements and scope deliverables to meet business demand
    • Assess the feasibility of proposed initiatives and contribute to the prioritisation process
    • Provide guidance, oversight, and quality assurance for engagement activities and deliverables
    • Facilitate workshops and working sessions with senior leaders and their teams
    • Own risk / issue management, escalation, and resolution
    • Manage client relationships and HR Solutions – Process Excellence Team resources
    • Monitor and assess project outcomes against metrics, making refinements as needed
  • Close & Sustain: Oversee knowledge and capability transfer to clients (as needed); complete engagements; lead post-mortem to document lessons learned and drive continuous improvement; check-in with clients over time to maintain the relationship and confirm solution adoption and sustainability
• Document current state HR processes from across regions and countries
• Plan, develop, and perform activity analysis to help clients better understand how HR work is being done (e.g., why is it done, who is doing it, how much time does it take it, where is it done, etc.)
• Lead interviews and listening sessions with practitioners and stakeholders to better understand current state processes, work practices, and pain points, and identify opportunities for improvement
• Review existing Global HR processes and identify, assess, and document process problems and gaps (e.g., inefficiencies, bottlenecks, resource redundancies and challenges, risks, and issues)
• Facilitate organisational process workshops to identify and solve process issues with key stakeholders and executers (e.g., Global Process Owners, Global HR COE Heads and teams, HR Central Services, Regional CHROs, HRBPs, etc.)
• Develop, document, and socialise recommended future-state processes and solutions, including identifying changes and improvements for existing processes, procedures, policies, controls, and implementation timelines
• Map the transition from current to future state processes to enable smooth shifts and sustainable results
• Work with and/or train managers and teams to ensure that processes are clear and can be applied quickly and efficiently
• Develop success metrics (e.g., Service Level Agreements (SLAs), adoption metrics) and approaches to monitor and assess implemented processes to ensure outcomes meet expectations, and prioritise processes and/or steps for continuous improvement, with targeted outcomes
• Develop and deliver engagement updates to Project Canyon Core Team, Steering Committee / GHR Leadership Team, and other key stakeholders
• Establish trust and credibility with clients; build and maintain long-term working relationships across GHR and the business
• Serve as a team leader for Process Excellence team members, including having responsibility for regular feedback / coaching sessions to help optimise team member performance and results
• Develop and lead HR Solutions Process Excellence community of practice, including defining and managing the approach and methodology, standards, ways of working, and enabling tools, to drive ongoing team member capability development and enhanced client results
• Practise the apprenticeship model across project engagements, enabling Process Excellence Team members to learn side-by-side from you and fellow team members to accelerate capability development and grow bench strength
• Be a part of the Global HR Solutions Leadership Team, helping to shape Global HR Solutions’ near- and long-term strategy, objectives, services, processes, and results; assist in growing and sustaining the organisation over time
• Champion HR Solutions Process Excellence offerings with HR colleagues and the business
• Partner with the Global Head of HR Solutions to embed feedback loops with clients and HR Solutions team members to inform continuous improvements to services and client and team member experience
• Drive continuous improvement and upskilling for the organisation; advocate for new ways of working
• Help foster and sustain a diverse, inclusive, energising, and supportive HR Solutions culture, with a focus on results, efficient and collaborative work practices, and wellbeing

WORK EXPERIENCE

Essential:

• Extensive process mapping and re-engineering experience
• Leadership and line management experience, with proven ability for leading and managing projects, fostering high-performing teams, managing client relationships, and delivering results
• History of delivering results in a high-pressured, fast-paced, heavily matrixed environment
• Demonstrated hands-on experience executing process mapping and end-to-end re-engineering within a large, matrixed, complex organisation, and highly regulated environment
• Experience leading geographically dispersed stakeholders through process excellence exercises
• Skilled at process documentation (e.g., Process flows / maps, procedures, etc.), including the use of process mapping tools and software (e.g., Visio, etc.)
• Able to consider stakeholder needs and input as well as leading practices and insights from industry trends when making or influencing strategic decisions
• Excellent written and verbal communication skills. Must be able to develop and present regular updates and deliverables to executive-level audiences
• Excellent meeting facilitation, working session / workshop management, and training skills
• Project management and resource management capabilities, with the ability to manage multiple complex projects with many interdependencies simultaneously
• Collaboration and influencing skills, with proven ability to address and manage stakeholder needs while prioritising competing objectives, driving progress, and achieving results
• Negotiation and conflict management
• Proven ability to work effectively across cultures and in a global environment
• Experience in the financial services industry preferred, but not required

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential Demonstrable Strengths

• Understanding of the HR function
• Deep experience with process mapping and re-engineering fundamentals, strategies, and tactics
• Experience in engagement management methodologies, fundamentals, strategies, and tactics
• Able to manage complex projects with many interdependencies
• Able to analyse data, formulate findings, and provide data-based recommendations
• Uses the full range of functionality of Microsoft Office applications – specifically Visio, PowerPoint, Excel, Word, Outlook, and Teams
• Understands the HR function and HR service delivery

The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside of the United States will be eligible for compensation and benefits consistent with the local market.

The typical base pay range for this role is between $155,000 - $195,000 depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.