Director, CRM & Industry Solution Consulting

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Opportunity
We're building something special in Singapore. CRM and Industry (CRM & I) Solutions is a prime go-to-market motion for ServiceNow, and we need a leader who can roll up their sleeves to grow both the business and the team.
This isn't a role where you'll manage from the sidelines. You'll be in the field with your team, winning deals in Financial Services, Telecommunications, and Public Sector while developing the next generation of solution consulting talent. You'll partner directly with the Singapore and Asia Sales Leader and collaborate across our APAC CRM & I and Asia and Korea Solution Consulting Teams to drive real impact.
What You'll Do
Build the Business

• Be hands-on in strategic deals across Financial Services, Telecommunications, and Public Sector
• Partner with the Asia CRM & Industry Sales Leader to drive pipeline and accelerate wins
• Shape our go-to-market approach for CRM solutions (Service, Sales, CPQ, Field Service) and Industry Solutions
• Connect the dots between customer challenges and ServiceNow's platform capabilities

Grow the Team

• Lead, coach, and develop a team of Solution Consultants across Asia and Korea
• Build a talent pipeline and hire great people as we scale
• Create an environment where your team does the best work of their careers
• Collaborate with the broader APAC CRM & Industry SC team to share expertise and best practices

Drive Excellence

• Set the standard for how we engage customers and demonstrate value
• Ensure your team delivers compelling, outcome-focused solutions
• Balance day-to-day execution with longer-term capability building

Qualifications
What You Bring

• 7+ years leading pre-sales teams, ideally in enterprise software
• Track record of being both a player and a coach - you can win deals and develop people
• Experience in Financial Services, Telecommunications, or Public Sector is a strong plus
• Ability to engage credibly from technical architects to C-suite executives
• Comfort with ambiguity and a bias for action in fast-moving environments
• Understanding of how AI is transforming enterprise workflows and customer engagement

How We Work
At ServiceNow, we're guided by four values that shape everything we do:
Win as a Team: We see bridges, not walls. We cross them together to deliver brilliant results.
Wow Our Customers: Customers are at the centre of our world. Their challenges are our opportunities.
Create Belonging: We lead with empathy. The best part of you is you.
Stay Hungry and Humble: Our best work is what we're doing next. We never stop learning.
What Success Looks Like
In this role, you'll know you're succeeding when:

• Your team is winning in priority verticals and the Asia CRM & Industry business is growing
• Your Solution Consultants are developing, thriving, and choosing to build their careers here
• Sales partners actively seek out your team because you make them better
• You're contributing to the broader APAC team's success, not just your own patch

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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