Director, Business Administration, Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Business Administration, Services

Overview
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Services organization is a key driver of growth for Mastercard providing cutting-edge services that help our customers grow and drive the performance of payment and payment adjacent businesses. Bringing together our unique and proprietary data, technology, insights and expertise into a single organization, Services relentlessly focuses on meeting the needs of our customers and is a key differentiator for Mastercard.

Role
• Lead range of cross-functional and strategic projects for the Services AP Organisation (design and execution), structuring complex challenges and delivering data-driven, fact-based solutions
• Build strong business partnerships with leaders across the organization, region, divisions and markets .
• Help business leaders across the region gain key insights into business performance by market and segment, and identify key strategic priorities and drive project execution
• Support the Services Lead, and broader leadership team, on time sensitive requirements/projects and strategic priorities
• Provide coordination and project management on key regional initiatives and as assigned across the Services organization – business development, customer success, product, network solutions, planning and communications
• Contribute to the strategic planning, budgeting and performance management process; plan, monitor and drive progress of initiatives established against in year budgets
• Proactively partner with Service lead and regional product managers to drive understanding of customer requirements and influence.
• Contribute to the development and enhancement of monitoring dashboards to track key financial and market metrics
• Support the organization driving regional team presentations, business reviews, communications strategy and leadership events.

All About You

• Extensive experience in Consulting / Strategy and managing large scale project execution and also in planning roles, with strong analytics experience and ability to work with large datasets and integrate diverse data sources to drive decision-making
• Strong communication skills with the ability to convey strategic vision and roadmaps to both internal and external stakeholders and ability to influence at the highest levels
• Proven ability to manage cross-functional projects and influence key stakeholders; ability to build and to maintain relationships at multiple levels of the organization
• Direct experience working across business units, functions, and international markets in a collaborative environment including Asia-Pacific
• A customer-focused, team-oriented, and solution-driven approach with high capability to drive projects and manage work product commitments from others
• Independently minded, intellectually curious and comfortable working in dynamically evolving competitive environment without extensive supervision
• Proficient in business software tools and AI resources such as MS co-pilot; strong commercial acumen with comfort with financials as well as end-to-end systems thinking.
• Strong sense of urgency, comfortable operating in a fast paced and changing environment across multiple stakeholders and cultures
• Sophisticated inter personal skills and able to influence others without responsibility
• Must have work authorization for Singapore (PR or citizen)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.