Director, APAC Marketing & Communications

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Director, APAC Marketing do at Fiserv?

We are looking for an experienced and strategic Director of Marketing to support our brand, marketing and communications in the APAC region to support our Merchant Solutions and Financial Institutions businesses that will report to the Vice President, APAC Marketing & Communications. This dynamic role requires a multi-disciplinary, skilled leader with a proven track record in leveraging brand, marketing and communications tactics to support the VP and enhance brand visibility, drive customer engagement, accelerate product adoption and value-added-solution sales, and adapt global communications strategies to drive earned media and reputation.  

What you will do:

• Strategic Leadership: Execute and amplify global, comprehensive brand, marketing and communications strategies that align with Fiserv’s overall business objectives, ensuring strong positioning in the market and clear brand distinction from competitors.
• Product Marketing: Adapt global product marketing efforts to drive market penetration in the APAC region, including product positioning, messaging, go-to-market strategies, and lifecycle management. Collaborate with product development teams to ensure alignment with market needs and customer expectations.
• Brand Marketing: Support and develop brand strategy and execution in the APAC region, ensuring consistent messaging across all channels. Enhance brand awareness and loyalty through innovative campaigns and initiatives that resonate with our target audiences.
• Market Analysis: Conduct in-depth market research and analysis to identify trends, customer needs, and competitive dynamics within the targeted industries, utilizing insights to shape marketing strategies. 
• Campaign Management: Develop and execute targeted marketing focusing on driving customer acquisition, retention, and brand loyalty.
• Cross-Functional Collaboration: Collaborate with product team, sales, and other the global brand, marketing and communications teams to ensure consistency in messaging and effectiveness in go-to-market strategies across all channels. 
• Thought Leadership: Help position Fiserv as a thought leader in banking technology and merchant solutions space by developing breakthrough content, engagement programs, and events that showcase our expertise and innovative solutions.
• Performance Tracking: Track key performance indicators (KPIs) to measure the success of Clover marketing initiatives, analyzing data to optimize strategies and report on outcomes to executive leadership.
   

What you will need to have: 

• Bachelor’s degree
• 7+ years of marketing, with experience in digital marketing, content marketing, and traditional marketing methods
• Business to consumer experience and business to business experience
   

What would be great to have:

• Experience in the financial technology landscape
• MBA or master’s degree
• Proven track record of developing and executing successful marketing strategies that drive customer engagement and revenue growth.

Important info about this role: 

• We’re better together. This role is fully on-site in Sydney, Australia. 
• Ability to travel up to 25% of the time and work weekends/evenings, as necessary

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.