Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The Distribution Digital Enablement team is responsible for driving the development, implementation and modernisation of digital strategies that transform our distribution model, incorporating new digital platforms and capabilities to drive productivity, increase sales conversions & capabilities and improve overall agency and customer experience.We are in the midst of rapid and exciting digital transformation across the organization and we are looking for an innovative and detail-oriented individual to oversee the development and delivery of our work plans.
As a Product Manager, you will be responsible for driving discussions and plans:
to ensure delivery of agency digital platforms to drive productivity, improve customer engagement and increase sales conversions for our agency force;
to build new digital capabilities / platforms to transform our point of sales and other distribution processes aligned with our distribution strategy;
to enhance our current core distributor business platforms to modernize and futureproof the business.
You will also support stakeholder management and change management for these new capabilities / platforms launched to drive maximum adoption across our channels.
Job Description:
Drive and support the development of next generation distribution digital capabilities to enhance sales, customer prospecting, and relationship management through collaboration with various Group and PACS teams.
Engage distributors in the design process to ensure user-led design that drive ambassadorship and meet customers and business needs.
Oversee and drive adoption of our prospecting platform to enhance leads management and sales conversion to support the company’s growth ambition.
Maintain and ensure the operating effectiveness of the prospecting platform, while overseeing the design and implementation of new features / functionalities.
Work closely with Technology, Customer, Compliance and Risks to ensure quality in delivery, maximise business value and enhance prioritization decisions.
Driving adoption strategy, change management, training and communications in new launches / releases.
Oversee delivery quality by working closely with Technology and Business in UAT reviews and sign-offs and ensuring operational readiness of each release.
Monitor project / initiative progress and escalate risks and issues and follow through on remediations / mitigations.
Who we are looking for:
Competencies & Personal Traits
Ability to translate complex business requirements into actionable deliverables
Deep understanding of project governance, execution and project risk management standards
Data driven and passionate about digital transformation
Ability to deliver execution excellence in a fast-paced, agile environment and adapting to changing priorities
Innovative and collaborative mindset
Good business acumen
Working Experience
At least 5 to 8 years in overseeing or supporting sales digital platforms, transformation project management and execution related roles in the financial / insurance sectors
Experience in using project management systems like JIRA, Confluence or design tools such as Figma is a plus
Certifications in digital transformation methodologies, agile project management, or related fields will be preferred.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
