Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.
Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).
Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.
Job DescriptionRole:- Desktop Support Lead
Required:-
· Minimum experience 10Years
· Orienting, training, assigning, scheduling, and coaching members of the Desktop support team
· Ensure customer service excellence and guaranteed response times by actively monitoring support emails/cases and ensuring all tickets are resolved in a timely and comprehensive manner
· Mentor staff to guide customers toward self-serve support options in a service-oriented manner.
· Ensure all desktops are patched and maintained in a timely fashion. Responsible for implementing desktop security and ensuring software compliance (including mobile devices)
· Manage aging tickets in team queue identifying trends that negatively impact performance of desktop operations.
· Maintain device inventory
· Performs analyses and prepares reports on system problem trends and issues
Additional Information
All your information will be kept confidential according to EEO guidelines.
