D365 Application Support

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Role Purpose

We are seeking a D365 Technical Application Support Specialist to support the Microsoft Dynamics 365 (Project Operations & Project Sales) platform post go-live. This role focuses on system support, stabilisation, and continuous improvement in a highly customised and integrated enterprise environment. The role will ensure the platform remains stable, secure, and aligned with evolving business needs.

Key Responsibilities

• Provide L2/L3 technical support for Microsoft Dynamics 365, including incident management and troubleshooting

• Support and maintain customisations including Power Apps, Power Automate, plugins, JavaScript, C#, and Azure Function Apps

• Investigate and resolve integration issues across enterprise systems (e.g. SAP S/4HANA, Workday)

• Manage D365 security roles, access control, and authorisation matrix

• Support release, deployment, and environment management including post-deployment validation

• Perform root cause analysis and implement preventive fixes

• Support User Acceptance Testing (UAT) and post-go-live stabilisation (hypercare)

• Monitor system performance and ensure platform reliability and optimisation

• Work with vendors and internal IT teams to deliver fixes, enhancements, and improvements

• Maintain documentation, system configurations, and knowledge base

Key Skills & Experience

• Hands-on experience with Microsoft Dynamics 365 (Customer Engagement / Project Operations preferred)

• Strong understanding of D365 architecture, configuration, and customisation

• Experience with Power Platform (Power Apps, Power Automate)

• Technical skills in C#, .NET, JavaScript, and Azure

• Experience supporting integrated enterprise systems

• Strong troubleshooting, analytical, and problem-solving skills

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related discipline

• At least 3 years of experience in D365 technical support, development, or implementation roles

• Strong technical foundation in enterprise applications or software development

• Experience working in post-go-live support / application support environments

• Microsoft Dynamics 365 or Power Platform certifications preferred

• Relevant experience may be considered in lieu of formal qualifications

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