The CX Trainer will design and deliver impactful training programs for luxury retail teams, focusing on customer experience and service excellence.
We are growing! we are currently looking to hire a Freelance CX Trainer in Singapore!
Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing:
- You will join a dynamic and fast paced environment and will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include:
- Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams
- Liaising with the Project Manager and team to determine training needs, objectives and schedule training sessions
- Supporting in designing effective training programs and contents
- Delivering training sessions in class and/or online (Retail programs, workshops, Coaching…) and creating vivid and dynamic environment to impact mindset change and equipping the participants with relevant skills and knowledge
- Inspiring participants through different methodologies (discussion, demonstration, game and story)
- Able to coach (on floor or online)
Requirements
What you will bring along:
- Strong luxury retail background and insight (Skincare, Perfume & Makeup, Luxury Retail is preferred)
- Minimum 5+ years’ experience in related to service excellence, CX and training field
- Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team
- Experienced in conducting learning activities with different interactive methods
- Excellent communication skills with proficient language skills in Mandarin & English.
- Able to develop training material and activities is a plus
Top Skills
Communication Skills
CRM
Customer Experience
Training Programs
Similar Jobs
Fintech • Mobile • Payments • Software • Financial Services
As a Partner Risk Monitoring Specialist, you will monitor compliance activities with banks and platforms, assess risks, and advise on regulatory obligations.
Fintech • Mobile • Payments • Software • Financial Services
The Partner Risk Assessment Specialist will onboard banks and online platforms, assess compliance policies, and document risks while collaborating with internal teams and partners.
Top Skills:
Risk Assessment
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Product Excellence Manager will lead customer engagement with ServiceNow's CRM solutions, ensuring adoption and ongoing value while mentoring teams and collaborating with internal resources.
Top Skills:
Ai-Powered ToolsMiroOracle Service CloudPowerPointProcess MappingSalesforce Service CloudServicenowWord
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
