Provide B2B customer support for order processing, documentation, and shipment coordination. Manage customer email communications, enter orders into QuickBooks/ERP, prepare export and shipping documents, coordinate with freight forwarders, and produce weekly reports while maintaining accuracy and proactive follow-up.
We need a structured, detail-oriented Customer Support Specialist to support B2B order processing, documentation, and shipment coordination. This is an operational coordination role.
Work Type: Remote
Time Zone: U.S. Pacific Time
Job Responsibilities:
- Manage customer email communication (order status, documentation, updates)
- Enter customer orders in QuickBooks/ ERP
- Prepare export documents, packing lists, certificates, and shipping documents
- Coordinate with freight forwarders
- Prepare weekly reports
Requirements
- 3+ years in manufacturing customer service or order processing
- Experience with QuickBooks or ERP systems
- Experience handling international shipments preferred
- Excellent written English
- Required Traits
- Extremely detail-oriented
- Proactive follow-up mentality
- Organized and process-driven
- Comfortable working in fast-paced industrial environment
- High accountability
Preferred Candidate:
- Has prior experience in sales and customer support, or customer assistance at music festivals or large events
- Thrives in dynamic, fast-paced environments with high message or customer interaction volumes
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- Peripherals and Workspace:
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
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