As a Customer Support Specialist you will provide a helping hand to our Customers who are growing their business with HubSpot.
Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how HubSpot works.
In this role, you’ll get to:
- Develop deep knowledge of the HubSpot software
- Partner with our customers to effectively resolve issues through phone, email and chat.
- Answer how-to questions and help customers navigate a variety of tools within HubSpot
- Diagnose software issues and engage with our product and engineering teams using established processes
- Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes.
We are looking for people who:
- Fluent in English and Japanese
- Find creative problem solving fulfilling & challenging
- Are self-motivated & eager to learn
- Thrive in a dynamic environment and are comfortable with ambiguity
- Adapt quickly to changing priorities and customer needs
- Passionate about working with customers and finding solutions that make their goals possible
- Outstanding communicator, articulate, fluid conversationalist
- Interested in building technical skills and learning about HTML, CSS, APIs and more
Please note that we are currently building a talent pipeline for this role for a projected headcount next term.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
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