Customer Success Ops Specialist

Our vision is to transform how the world uses information to enrich life for all .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Customer Success Operations Specialist
Role Summary
The Customer Success Operations Specialist is responsible for enabling customer success through operational excellence across the order-to-fulfillment lifecycle. This role acts as the voice of the customer, ensuring proactive communication, accurate execution, and cross-functional alignment to meet customer expectations while supporting revenue, supply commitment, and service level objectives
The specialist partners closely with Sales, Supply Chain, Planning, Logistics, and other internal stakeholders to drive ease of doing business, resolve operational issues, and continuously improve processes that impact customer experience
Key Responsibilities
Customer & Operational Execution

• Serve as the primary operational point of contact for assigned customers, managing inquiries, escalations, and supply commitments across the order lifecycle
• Proactively monitor backlog, demand signals, and order status to ensure on-time and accurate fulfillment.
• Execute customer supply commitment processes and align execution to sales and revenue plans.

Cross-Functional Collaboration

• Partner with Sales, Supply Chain, Planning, Logistics, and Finance to resolve supply risks, demand gaps, and execution challenges.
• Communicate customer expectations internally and drive timely actions aligned to service level agreements.
• Support quarter-end and critical execution periods through active risk identification and mitigation.

Customer Advocacy & Experience

• Act as the customer advocate, ensuring customer needs are clearly understood and represented in internal decision-making.
• Build trusted relationships with customers through consistent, proactive, and transparent communication.
• Support customer business reviews and operational discussions as required.

Analytics, Systems & Process Improvement

• Analyze operational data, dashboards, and reports to identify trends, risks, and improvement opportunities.
• Leverage ERP and CRM tools (e.g., Salesforce, SAP) to manage orders, commitments, and customer data accurately.
• Participate in continuous improvement initiatives, system enhancements, and global best practice deployment.

Required Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, or related field (or equivalent experience).
• Experience in Customer Success, Order Management, Sales Operations, or Supply Chain Operations.
• Strong analytical and problem-solving skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills with a customer-centric mindset.

Preferred Qualifications

• Experience working in a global, cross-functional environment.
• Knowledge of supply chain concepts, demand planning, and order fulfillment processes.
• Hands-on experience with ERP/CRM platforms and operational dashboards.
• Continuous improvement or process optimization experience.

Key Skills & Competencies

• Customer advocacy and relationship management
• Cross-functional collaboration
• Data-driven decision making
• Operational execution and attention to detail
• Proactive communication and ownership mindset

What Success Looks Like

• Customers experience consistent, reliable, and transparent operational execution.
• Risks and issues are identified early and resolved proactively.
• Strong internal partnerships enable smooth execution across the order lifecycle.
• Continuous improvements enhance ease of doing business and customer satisfaction.

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact at [email protected] .
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