Role:
Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, milestones, risks and metrics needed to achieve them.
Demonstrate and educate new customers on how to use our enterprise platforms, content, and technologies in a manner that is tailored to their specific use-case.
Ensure customers derive maximum value from their investment in LSEG services and solutions, apply all licenses and collaborate with other LSEG partner teams to ensure retention and growth.
Drive content usage growth and retention through regular engagement with your clients, discussing product/content roadmaps and improvements Collaborate with client application owners to ensure they are getting the most from our data.
Document and share insight around their usage versus contract. Monitor and evaluate usage data, account health and growth opportunities to build measurable insights.
Build, maintain and foster positive relationships with key decision makers and users within each account to influence adoption; Build strong ties with users to facilitate smooth customer experience from subscribed data solutions
Prompt business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements
Support your assigned Accounts on their strategic content and service issues Coordinate Post-Sales Implementation support to ensure stickiness.
Ideal Candidate will have:
Strong multi asset content expertise across pricing and reference data, delivered by LSEG’s Datascope product suite.
Good understanding of Quant's workflow and their need for Marketdata to generate alpha.
Deep understanding of regulatory landscape and their potential impact to financial markets.
Minimum 5 years client facing expertise preferably managing and supporting Pricing and Reference data workflows of financial institutions.
Knowledge and Interest in Data feeds, Enterprise Data Management and Enterprise data solutions.
Knowledge of Banking technology infrastructure, trading solutions, APIs, Cloud services (AWS, GCP and Snowflakes), Financial Market data
Customer-Centric mentality
Ability to map a customer’s business process to product capability
Knowledge of our competitors’ products and services offerings in the market.
Strong ability to collaborate and navigate with internal operations and account management teams
Engagement skills with an ability to establish trusted advisor relationships with business decision makers Excellent communication skills.
Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner
Able to perform effectively under pressure
Data licensing certifications, such as the FISD's Financial Information Associate (FIA) or AWS's Cloud Practitioner certification, can be incredible.
People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.
Career Stage:
Senior AssociateLondon Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
